Please Help Kogan Sim Starter Pack Activation

Hi Guys,

I couldn't find the answer on Google so I thought those on Kogan mobile here would be able to help me. Not sure if I'm doing this correctly

  • I start on the activation page on the Kogan website
  • enter in the mobile number that's on the sim starter pack
  • enter in the last 10 digits to the sim card
  • answer no to the next 2 questions relating to number of pre-paid services and whether I want to list on public directory
  • select yes to porting from another Australian services
  • enter my current number
  • select prepaid as i'm currently on Woolworths mobile
  • enter my date of birth
  • tick the 2 terms and condition boxes,
  • and hit next.

the screen then jumps back to the beginning of the activation page, and none of the stuff I just enters is there,

Is this normal. is that it… because usually there are other things like name and ID stuff I had to enter for the Woolies mobile sim.

did I do it right?
or is there something wrong?

please help

Related Stores

Kogan Mobile
Kogan Mobile

Comments

  • +2

    tried a different browser?

  • +1

    Sounds like something's wrong? Try using another device (computer or mobile).

  • Ooh that worked different device and different browser… how silly of me I just panicked I thought I was going to lose my phone number that I've had for almost 15 years

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