Tenant Complains about Cold House
Long story short, a while back I decommissioned an existing gas wall furnace (think 20 years, no longer safe and expensive to replace) and rather than replacing it with another wall furnace, I opted to install a reverse cycle split system air con in my 2 bedroom rental unit located in Melbourne.
The air con was installed in the living room, C5.0kW H6.0kW which I've been told is quite powerful and sufficient for cooling and heating a 2 bedroom unit of this size.
I've had a new tenant moved in 3 months ago, who has since made a complaint to my rental agent that the property is too cold, especially in the bedrooms, and is making her joints ache. The previous tenants lived through last winter without any complaints about being cold since the reverse cycle was installed.
I'm not certain what I should do at this point. The agent told me that as long as the air con is working fine, which it is, I have done my bit and provided a source of heating, whether the tenant chooses to use it or not, or have to use additional portable heating options for the bedrooms is not my responsibility - is this correct?
I am concerned that if I do nothing and the tenant intends to break the lease, there will be additional costs involved in trying to find another tenant for the property.
Has anyone come across this kind of situation?
What do you all think?