Samsung Gear Fit 2 Strap Broke, Breaking Screen. Warranty Denied (of Course 🙄)

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  Pharos5 on 26/07/2017 - 16:59

  Would probably require pressure up the ladder.

  In-store they probably have a list of faults that don't qualify, and no leeway for logic overrides or else the store cops the loss.

  HO can create exemptions, generally speaking. Customer Service and the Facebook page are the best first two places to try.

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  Diji1 on 26/07/2017 - 19:49

  As I keep repeating over and over warranty is worth nothing. If you actually want to enforce a warranty you must sue. Never pay for them, they're a con.

  The action you should be taking is calling the state government consumer affair department complaint line. Provided they deem it "reaonable" they will force JB to refund or replace. This is done under Australian Consumer Law of ACL which applies to any retailer selling goods in Australia (grey imports are not covered by ACL).

  "Reasonable" has nothing to do with warranty, it's a badly defined "If a customer pays X is it reasonable that the device has lasted Y". So if you paid 40 bucks for a blender and it broker after 3 years they might tell you to go away, if you paid 200 for it not so much. But being in a warranty period is obviously reasonable.

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    [Deactivated] on 26/07/2017 - 20:08

    +1

    Nonsensical posting above as usual, some valid points but mostly incorrect, $40 blender vs $200 blender are covered under the same consumer rights and warranty, most warranties for non commerical usage of kitchen appliances are between 1-3 years, cheaper products up to 2 years, brand names up to 3 or more years,

    1. people are not going to "Sue" over a smart watch breaking, the costs you would endure let alone the complete utter waste of time would not make financial sense

    2. Consumer law and Statutory warranties aren't a "waste of time", there are certain "perks" you get with extended or third party warranties, for example, I purchase a fridge from JB Hifi for 1400 dollars, I know my rights under consumer law cover me for a "certain reasonable period of time" I opt to get 5 years extended warranty added for an additional $90-100 which covers me for food spoilage up to $1000, Free servicing once a year on the fridge and certain extras the standard warranty does not include

    It does not mean that the standard warranty is worth nothing, exercising your rights under consumer law is something consumers today are more savvy about because its being enforced upon stores to now DISPLAY signs outling this during your purchase, but to say you need to Sue is a complete "Incorrect Statement" and actually not required at all, good people skills, professional writing and actually exercising and understanding your consumer rights is actually all that is needed and companies will always try to accomodate and help out the consumer as a matter of good faith rather than deal with the legal system, although we are talking about a smart watch vs a Car or something more expensive in which case there are legal advice groups that can help you out.

    In the case of the OP, the gear fit 2 strap broke and the display got cracked, OK fair enough but in the eyes of the manufacturer, for them to do anything about it, there would need to be some circumstancial evidence that the straps are faulty

    Who is to say the OP possibly didn't follow the instructions in regards to care of the item?
    Straps do break but how old were the straps and how old is the product, did the straps get exposed to stress or strain not covered by warranty
    How has the screen suffered damage when it fell, did you attempt to operate the strap in a manner incorrectly

    Please note these are all theoretical questions most companies will ask and NOT in a way directed at you

    Bring all this together in a properly formatted politely written email and you will be amazed at how far companies will go to help you, I have had out of warranty repairs done with Acer who refunded me in FULL for a monitor I bought 3 years ago at the "then purchased" price, I outlined all evidence to them and explained myself clearly about product expectations vs Realty of the situation

    In the case of the OP, straps are usually an expendable item on said watch and there has been cases of people buying "knock off" no name generic bands and using them on their products, not implying this is the case here but imagine Samsung replacing every single screen for people who "swap back" the original bands and try and basically commit a certain level of fraud against them

    If the band did break as you have outlined it then you have a fair case in point to samsung, be aware, companies are now keeping fault lists on file and do track the amount of repairs under warranty that are done, It is to prevent fraud and obvious user caused incidents, now in your case if the clip broke, I would outline this all in a very professional and calm manner to them via Letter, Email, whatever and outline the scenario

    They ultimately can make the decision based on the situation and in 9/10 times good will replace the item for you to save any issues

    Good luck and I wish you all the best with Samsung

    • 

      ronnknee on 26/07/2017 - 21:41

      +1

      DisabledUser175617

      Looks like the warranty gods don't like you.

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  mrcabbage on 26/07/2017 - 22:32

  I had a similar issue… I have a Samsung Galaxy S7 and bought a genuine Samsung Clear View Cover which should protected the phone, after two months using it in the first time the cellphone hit the floor it completely got smashed, so I took the phone to Samsung and complain about the cover not doing is job right. They didn't give a sh*t about it and said that I was responsible for the damage. I wonder if there's anything I can do too.