With quotes such as "Holden have just bent over from the waist, in the shower", this is an entertaining must watch for existing and potential Holden purchasers.
Transcript for those that may not be able to access U Tube @ work:
Coming up: Holden takes toothpick to knife fight with ACCC, leaks epic bullshit all over the floor. Motoring press still providing enthusiastic first-aid. (Correction: fellatio.) In support. Time for some righteous, consumer-centric jihad on bullshit.
Holden has grabbed its ankles - pre-emptively, it seems - and admitted that its customer non-support actions were built on a foundation of illegal misrepresentation, lies, deception, and general disregard for Australian Consumer Law. Who knew?
I’m John Cadogan from AutoExpert.com.au - the place where Aussie new car buyers save thousands off their next new cars. Hit me u p on the website for that.
Just one week after the ACCC committed to dragging Ford into Federal Court for alleged deceptive and misrepresentational consumer conduct, Holden has basically just admitted.
Then, of course, the bullshit delivery apparatus leapt into overdrive.
Here’s the overview of what happened, in context: Holden is the company that lied to you for years over its commitment to manufacturing in Australia, shamefully accepting your money - taxpayer handouts in the billions. It’s still accepting those funds, incidentally.
Reading in between the lines, Holden recently followed the advice of it arsehole lawyers, in respect of risk and reputational management, and copped on the chin the following five court-enforeceable undertakings:
One - guaranteeing a refund or replacement if any new Holden craps out within 60 days of purchase, without the customer needing to prove a major failure.
Two - clarify in its compliance training that multiple minor failures may constitute a major failure and thus trigger the refund or replacement provisions of consumer law.
Three - engage an external review of all complaints since January 2016.
Four - modify its dealer policies to ensure they comply with the consumer guarantees.
Five - make data about vehicle faults available to owners on a VIN-code specific basis.
Isn’t it interesting that Ford elected to slog it out in court while Holden just bent over at the waist in the shower? What’s the bet they were both offered the same ultimatum? Still, from my point of view it’s nice to get a bit of ACCC vindication either way - I’ve been saying don’t buy a Holden or a Ford for years now. For exactly the reasons the ACCC alleges.
In many cases I actually like the cars themselves - such as with the Colorado and Ranger. But you simply cannot expect decent support if anything goes wrong. It’s like negotiating with Hannibal Lecter - not worth the risk, despite the underlying positives with the products.
In other cases though - such as with the PowerShit transmission from Ford (each unit individually blessed by Satan itself before leaving the factory in Hell) - the product is simply poorly made crap.
Holden also has a shameful record there, foisting upon an unsuspecting population some of the most hateful cars in the country, built in in the third-rate Former Daewoo factory in South Korea, which was so on the nose globally they had to rename it ‘GM Korea’ and hope nobody would
CBB reading the whole essay. What is this about?