Hi guys, it's me coming in hot with another issue. So I looked at this place 3 weeks ago and applied for it, decent sized 2 bedroom unit. Straight away you can smell the cigarette bomb the tenants have left the place in, pretty much every room just reeked of it.
So when I applied I wrote down in "special requests" that the place needed a good clean AND carpets to be steam cleaned. Fast forward to last Saturday I pick up the keys and the agent tells me they couldn't give us the key earlier because they were cleaning the place, so I thought "that's great, the place gonna be clean and ready to go".
But yeah nah. I get there, the carpet is filthy, not steamed. The place is still smelling like a beer garden filled with smokers and nothing is clean.
To give you some examples, the venetian blinds were mouldy, black and dusty, and the kitchen blinds were orange from so much grease. The bathroom shower area was hella mouldy and the oven was not even touched - trays full of crusty old food.
Immediately I sent an email to the agency telling them the situation (with photos) and on Monday they replied to me saying they MIGHT be able to get the cleaner in to do the oven and that "everyone expects a different level of cleanliness". I asked about the carpet and he says he has a receipt of it being PROFESSIONALLY steam cleaned. I run a cleaning company and work with a steam cleaner and I know when one was used or not.
My main issue is that their condition report stated that the place was in mint condition, steam cleaned. Mine was completely different. I've rented many properties in the past and have never had issues/always had full bond returned.
They sent the cleaner back for the oven, and funny enough when I mentioned the carpet, he said he tried cleaning the carpets but was too dirty. He shows me a video of him emptying the bunnings carpet cleaner and I was like "oh that's funny I hired one this morning to do the exact same and the water kept coming out black". So now I have proof that the unit was not steam cleaned at all.
I called up Fair Trading and was advised I would win 100% at tribunal if I could provide them with the email trails and evidence the place was not clean, so I emailed them back saying that it wasn't in a presentable/livable state and I propose we get a steam cleaner in + get 1 weeks free rent.
The agent emails back saying they didn't breach anything, the place was for rent as is and the LANDLORD would give me 1 week free or we could leave without notice. So now we look bad and they put it on the landlord, even though it was their lack of involvement and attention that lead to this. They probably released the previous tenant's bond already. Do I just take the 1 week or do I pursue it at tribunal, I don't want the landlord to be liable for their mistake.