ADSL2+ Connection Terminated/broken (TPG)

eriklee on 13/08/2017 - 17:34

Hi everyone,

Have been with TPG for over 10 years and currently on their all you can eat adsl2+ with a home phone plan.

About a week ago the connection went dead.

At first, I thought it was my d-link 2980 so I reset the device and still wasn't able to talk outside of my internal network. I swapped my modem over to an old billion device and reset and still the same problem - no connection outside.

I swapped over all the cables and filters and even hooked up a handset to check the line but the line was totally dead.

Decided to ring TPG for some help - they've advised that from their testing they're getting a response all the way up to my line - they've advised that they can see the the line went dead at approx 5am DST about a week ago, which was strangely the same day I received about 30 calls from them about NBN being available in my building. Which I have declined.

TPG help desk advised me to do all the steps carried out that I already performed. (change cables, modem, reset etc) and still, no change in service being up and running.

I'm at a loss what to do next - they've mentioned they want to send a technician out on site inside the premises to do everything I/We've already done together so I feel its just to buy time - but no internet and no tv make homer something something.

Any advice or anything I can do to try and get things up and running?

FYI - I asked about the cost of NBN vs connection speed and they're not willing to budge on pricing or offer any compensation or discount if I port over so I'm not willing to spend double the amount for something that was decent enough to begin with.

Any advice, help or suggestions would greatly be appreciated.

thanks again
-Erik

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Comments

  • MrHyde on 13/08/2017 - 17:40
    +1

    I had a similar problem with TPG when I was on ADSL2+ with them. They said the same thing that they can see everything fine upto my line and can send a technician over to have a look and that would cost me money.

    I bought a brand new modem and tried it and everything worked fine. Maybe try borrowing another modem from a friend and giving that a go.

    • eriklee on 13/08/2017 - 18:03

      I guess a 3rd modem can't hurt but I suspect there would be no change.

      I'll give it a shot though.

  • whooah1979 on 13/08/2017 - 17:41
    +1

    they've mentioned they want to send a technician out on site inside the premises to do everything I/We've already done together so I feel its just to buy time

    you have no choice but to make time. there is no other way to troubleshoot this problem.

    • eriklee on 13/08/2017 - 18:04

      yeah, that's what I thought - just wanted to see if there was anything other than that as they will only visit during business hours.

  • Islund on 13/08/2017 - 18:12
    +1

    Similar thing happened with me - I lodged a complaint with TIO and only took 6 months but now I am back on adsl 2+

    • eriklee on 14/08/2017 - 09:36

      I'll definitely be going down that path as I've had to read books and talk to humans.

      not cool at all.

      • Islund on 14/08/2017 - 10:41

        just be persist ant for both TPG/iiNet and the TIO were only too keen to close off the original case. I had to lodge a 2nd one before the wheels started moving

        • eriklee on 14/08/2017 - 11:07

          it's a bit crap we have to go down that path to keep on them to get results for something that should be recognized straight up but I will keep that in mind.

  • ouzoholic on 13/08/2017 - 18:58
    +1

    Do you have second socket you can try? Also, are you in a unit? you could've been cut off at the MDF

    • eriklee on 14/08/2017 - 09:38

      yes, I've tried a 2nd socket, same result - nothing but silence.

      Yup in an apartment setup so I'm thinking some bright spark messed around in the MDF in recent times.

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