Would ACER Be Kind Enough to Swapping a Laptop for Another Model?

luckyeddy on 23/08/2017 - 10:05
Last edited 23/08/2017 - 17:17

Context of why I'm asking.
Last year, around Christmas, I bought an ACER Predator G15 from MSY. The thing was great to use and it did all I wanted it to do, but University semester was around the corner and I thought I could carry the laptop to and from uni without a problem….I was so wrong. I've managed to make it this far, but starting to get back problems carrying almost 3.5kg on my back everyday, and I've had enough.

So I'm asking if anyone has had a situation where a company would switch the laptop + an additional payment, from a customer service perspective? I know it's a big ask but, hey, I just wanted to know :D.

Note: laptop is in great condition, no scratches or dents and I have warranty left till December.

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Comments

  • teacherer on 23/08/2017 - 10:08
    +4

    I doubt it
    Try emailing or calling
    Most people in this situation sell them to put towards another one

    • luckyeddy on 23/08/2017 - 10:53

      Looks like thats my go to plan now :(

  • pantsparty on 23/08/2017 - 10:17
    +4

    Very unlikely. Why ask here though - Acer is who you should be asking, we can only guess. Why don't you just sell your laptop and buy another? Sounds like you could sell pretty easily given the good condition it is in.

    • luckyeddy on 23/08/2017 - 10:53

      That was plan B, just wondering if anyone had done this before on similar terms.

  • Tee Rex Arms on 23/08/2017 - 10:17
    +3

    I assume the weight and dimensions were clearly specified prior to the purchase.

    • luckyeddy on 23/08/2017 - 10:52

      Yeah I saw those thought I could handle it, like I said I was so, so, so, so wrong :(

  • Nutrino on 23/08/2017 - 10:17
    +1

    I don't think it's up to Acer, but msy. good luck.

  • mbck on 23/08/2017 - 10:25
    +2

    OP should've been carrying 10kg bricks, so when he actually carries the laptop, it's easier

  • JimmyF on 23/08/2017 - 10:52
    +2

    Nope…. You'll have to sell the unit and buy something else.

  • altomic on 23/08/2017 - 10:53
    +1

    Do you have some sort of spinal disorder/condition?

    • luckyeddy on 23/08/2017 - 10:55

      Not that I know of, no.

      • djsweet on 23/08/2017 - 11:13
        +3

        Maybe you aren't wearing your backpack correctly then. 3.5kg should be absolutely no issue for any healthy adult of the usual university age.

        • Ryballs on 23/08/2017 - 11:48

          The laptop by itself weighs 3.4 kg. I'm guessing he has an extra kg or two of books and stuff in there as well.

        • luckyeddy on 23/08/2017 - 17:24

          Well my bag broke due to the laptop and I've repaired it a bit dodgy. But yeah I am carrying other things including my laptop, but I'll look into the bag issue and how I'm wearing it. Thanks! 😊

    • wordplay on 23/08/2017 - 10:59

      sounds like they will if they continue to carry this behemoth around!

  • Adz81 on 23/08/2017 - 11:30
    +2

    Perhaps the title should read, "… be kind enough to…" rather than "honour"…

    Pretty sure that Acer or MSY made no promise that you could cart it around in your pack without it causing you discomfort (seriously though? 3.5kg? that's only… what… 4 bottles of wine?). So any moves by them or MSY would be solely based on a desire for warm fuzziness… Your best bet may be to sell and buy something more suited.

    • JimmyF on 23/08/2017 - 12:43

      Correct… nothing wrong with the unit, Acer needs to 'honour' nothing. This is a change of mind for a near 12 month old notebook.

      Sounds more like the OP wants a 'upgrade'

    • luckyeddy on 23/08/2017 - 17:16

      Yeah good point, I should edit the title!

  • Ryanek on 23/08/2017 - 11:40
    +3

    I find this a really odd request.

  • scrambledeggs on 23/08/2017 - 12:23

    Don't worry, a few years at uni will crush the optimism out of you.

  • MasterNoob on 23/08/2017 - 12:57
    +1

    LOL I've only heard it happen with Apple. This is why you buy products from a company with a customer comes first view.

    • lachhelix on 27/08/2017 - 00:32

      Every single customer experience ive had with Acer over the past 10 years has been absolutely horrible. In my experience, they couldn't care in the slightest about their customers :|

  • Mikinoz on 23/08/2017 - 13:05
    -1

    tldr bought something without thinking about what i actually need………..

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