The Good Guys 30 Day Price Guarantee. Discount Items Excluded!

snvl on 29/08/2017 - 10:46
Last edited 29/08/2017 - 11:48 by 1 other user

I purchased a fridge from TGG and claimed the '30 Day price Guarantee" using the price from the 15% Bing Lee discount a few days ago. I got denied because the fridge was on sale at Bing Lee. What? I thought it was a mistake and call the customer "care" line, same answer: 30 day price guarantee doesn't cover items on discounts/sale.

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Thanks for making a claim for the 30 Day Price Guarantee.

Unfortunately, your claim has been declined due to the following clause of the terms and conditions:
The 30 Day Price Guarantee does not apply in respect of… prices which include… discounts whether these are offered directly from a supplier.

We do apologise for the inconvenience caused.

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What a joke.

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  boomramada on 29/08/2017 - 11:10

  You forgot to read the TC? Price Guarantee only on ticketed price, not on haggle or discounted price.

  https://www.thegoodguys.com.au/pay-less#termsconditionpayles…

  look for * :)

  • 

    snvl on 29/08/2017 - 11:21

    +1

    the only way to find lower prices is when on sale, if discounts wont count then not sure what's the point.

    • 

      boomramada on 29/08/2017 - 11:35

      That's why I always look around for the best price in given time, if you price goes down after a I bought it, build a bridge and get over it :)

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  Diji1 on 29/08/2017 - 11:19

  +1

  They're shit.

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  JimB on 29/08/2017 - 11:22

  +1

  I've never used it but it doesn't sound right.

  30 Day Price Guarantee*

  To apply online for a 30 Day Price Guarantee claim, the claim must be lodged within 30 days of the purchase date and evidence of the approved Competitor’s lower advertised price must be provided at the time the claim is made. Payment for the relevant purchase must have been paid in full and the product taken or delivered. We will verify the price is current and that the item is available for immediate sale and delivery. Applies to individual shoppers only, corporate claims are not permitted. There is a limit of one claim per product. On line 30 Day Price Guarantee claims can only be made in respect of prices advertised by the nominated retailers listed below. 30 Day Price Guarantee claims can be made in store against local competitors by providing a copy of the purchase docket and the local competitor’s advertisement. The local competitor must have a physical store within 30 km of the relevant The Good Guys store at which you have made or collected your original purchase.

  Eligible claims will receive 120% of the purchase price difference back as either a The Good Guys store credit (via email within two working days), or a PAY LESS eftpos card (mailed by Australia Post within 21 working days to the customer’s address). Claims less than $50 will only be paid as a store credit

  The product for which the claim is made must be the same brand and model and offer a warranty issued by the manufacturer and applicable in Australia. Approved retailer prices must be in Australian dollars and will be adjusted to exclude any added fees, taxes or other charges such as shipping

  The PAY LESS Payback eftpos Card is managed by iGoDirect Group P/L 41 Stubbs Street Kensington VIC 3031 ABN 17 110 897 320. The PAY LESS eftpos card is issued by Indue Ltd ABN 97 087 822 464, AFSL 320204. To check your balance, please log onto www.activ8card.com.au/thegoodguys. PAY LESS eftpos cards are subject to the conditions of use that can be found at www.activ8card.com.au/thegoodguys. The 30 Day Price Guarantee does not apply in respect of advertising errors, limited or group buy offers, clearance products, promo code offers, finance offers, prices which include bonus offers, cash backs or discounts whether these are offered directly or via redemption from a supplier or a third party and also excludes items sold on marketplace websites such as eBay , as well as The Good Guys own pricing and any brand it sells for a third party supplier under an agency agreement. The terms and conditions are subject to change.

  Competitors

  • Appliances Online
  • Big W
  • Bing Lee
  • David Jones
  • Harris Scarfe
  • Harvey Norman
  • House
  • JB HiFi
  • Joyce Mayne
  • Kitchenwaredirect.com.au
  • Kmart
  • Matchbox
  • Myer
  • Officeworks
  • Peters of Kensington
  • Retravision
  • Target
  • Victoria's Basement
  • Wheel & Barrow
  • Zanui
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  Word on 29/08/2017 - 12:40

  familiar

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  xyee on 01/09/2017 - 14:55

  Yeap. They suck. When iPhone 6 was on sale at Big W, The Good Guys refused to price beat. They checked with Big W for price and availability and it was all good. Ended up with a response that Big W's price was below their cost and they can't do anything.