Hi guys,
I have been with TPG ADSL for over 15 years, I was on their $79.99 phone and internet bundle. Because I live very close to the exchange, my internet speed is typically very good, eg 13 Mbps. Recently a TPG Sales lady persuaded me over the phone to switch to their NBN package. It is a 18 month contract for the same price also phone and internet (NBN 12) bundle.
When my NBN internet was turned on yesterday, I found the internet speed was barely 3 Mbps. I checked TPG website, they said, for NBN base speed "NBN 12", the expected speed should be between 5 Mbps and 12 Mbps.
I am not happy because for the same price I am getting much worse service.
I wonder if I have the option to switch back to my old plan. Do I have any ground asking for this?
My arguments would be, I might still have the cooling-off period right (it's only 3 days), or I can say the NBN service they provide does not meet their advertised terms/value.
My lesson learnt here 1) when get sales "pushed" over the phone, you normally don't have the time to do proper research. 2) TPG NBN can be "not great" such as in my case. (To be fair and credit to TPG, my ADSL2 is quite good, and I want to stay).
Will appreciate your opinions to this.
Thanks.
I am in the same situation and still thinking to switch to NBN with them or not. I too have been on TPG bundle with home phone. I live close to exchange and can even see it form my house. I used to get around 19 Mbps about 5-6 years back. It went down over the years when TPG kept sharing the same bandwidth among more and more subscribers. Now I sometimes get under 2 Mbps especially when I need it most (When work from home as an IT person during the deployments etc.)
I talked to TPG support on this. They blame on distance from exchange and quality of copper running form exchange. As I know these 2 factors are constant for past 6 years. Hope no one replaced Copper running underground. Exchange or my house didn't move as I can see.
Now I need to make a decision on moving onto NBN as it becomes available for me in couple weeks. I already had enough with the terrible speeds of my ADSL2+ speed while sitting at 300m from exchange and 1km copper length. I checked with TPG on their peak time speed on their NBN plans. They have few plans all of them have "Upto XX Mbps" none has the average or lowest or peak time speed. Their support can't commit on that either. I asked if I get their 100Mbps NBN package can they gurantee above 10 Mbps speed. They said Nooo….. Our Watch dogs/regulators are not doing their job ??
Let us know how you did go please.