BuzzTelco Experience Not Good
Last edited 14/09/2017 - 13:02 by 1 other user
I just wanted to share my experience with BuzzTelco and see if anoyone else is in the same boat. (and hopefully if any rep is monitoring this thread hopefully can respond)
So I signed up with these guys sometime around June this year seeing their ad here as I was getting NBN in July. First I had my eyes on AussieBB and SkyMesh but given their price I thought I'd give these guys a go. NBN activated on 10th July and after a few days of unstable connection I started enjoying. Then just a week later I got an email notification re billing and figured my CC got charged again (even though I was just a week into my first month). Upon investigating (and finally being able to catch the support/billing line), it turned out to be a "glitch" in their billing system and they gave me the option of either leaving it there to cover my next month bill from 10th Aug to 10th Sep or paying me back which I went with first option.
Before entering into the second month, I experienced inconsistent speed so had to speak to these guys (again after chasing a lot) so they kindly asked me to provide info for chasing up which I provided to and never heard back. Hearing nothing back, I gave notice that I want to leave so asked for a cancellation of service up until 10th Sep to cover up to my upfront payment. then just a few days before cancellation I got 2 billing emails back to back that I got charged for 2 more months! upon following up, I was informed there was another "glitch" in billing system and I was promised to be called by billing team in 48 hours. Having heard nothing back I started up a chat and the support guy asked to send an email to billing with my bank details for refund. Since the email 4 days ago have heard nothing back.
Does anyone have any suggestion? Where should I be looking next?