Your Experience with Shopmonk? I got wrong products delivered :(
Last edited 06/10/2017 - 14:17
I recently ordered 2 phones from Shopmonk: 2 Xiaomi Redmi Note 4x with Snapdragon 625 4gb/64gb. One each for me and my wife as my phone recently joined mobile phone heaven. They were really quick (8 days I believe) with delivery BUT they sent the Helio X20 variant which I have tried to avoid hence the reason I bought from them :(
On their website they advertised the Snapdragon versions and upon checking they don't even have the Helio X20 version for sale (edit: Now they Placed X20 after this post!).
Unfortunately I was at work when they arrived yesterday and my wife called me up when a package was delivered for me. She was pleasantly surprised when I told her that I bought her a phone as the kids cracked the screen of her ageing Samsung Galaxy S5 so she was excited and opened them to charge. When I got home, I asked my wife how the phone was and she said it was fast but heats up when using the camera. I checked the system settings and got surprised when it said decacore instead of octacore. I checked the packaging and was was furious when I saw Helio X20 in small print at the back of both boxes.
I skipped a previous sale here in OzBargain due to my Snapdragon preference, and now I receive these. Based on my research, these models are faster but tend to lag in games and do heat up. Also the camera and battery life are said to be inferior. I already tried to contact them via email and paypal and now waiting for a reply.
What has been your experience with Shopmonk? Do you think this is accidental or on purpose? I saw some websites saying these models (Helio X20) are being dumped (though it may or may not be true). It's my first purchase from them. Would they replace these? I am so disappointed as I had to tell my wife that we got the wrong phones :(
Thanks in advance.
UPDATE 27/09/2017 7:52pm :
Just got a message from Shopmonk through Paypal that they will do full refund. Happy to know shopmonk seems to be a good seller but sad as I wanted the Snapdragon phones. Oh well. Now I'm pressured to find another phone for the missus as the surprise had gone.
UPDATE 28/09/2017 8:00am :
I just realised that they want to send a post label via email have not done this before so not sure how it works (and I don't have printer!). Have not received yet though and asked if they can have it picked up. Waiting again.
Update: 28/09/2017 11:37am:
I noticed you have 2 phones on the same order. Do you want to replace both?
We can offer you $20 partial refund per phone (Total $40) if you want to keep these.
Unfortunately I prefer the Snapdragon processors so thank you for the offer but I'll pass. As mentioned in my Paypal message I'll be happy if you can replace them with the Snapdragon model as per your ad when I bought them or please refund them asap as I need to buy new ones.
Update: 3/10/2017 2:00pm:
After days of no post label and no communication from Shopmonk, I escalated my case to Paypal.
I hope Paypal is more responsive. Meanwhile, I'm stuck using my backup (old!) phone which is older than 2 of my children. One of them is in primary school, in case you're wondering.
Shopmonk called me to say that they will process the refund and send the shipping label in 15 minutes. I clarified that the units were opened but unused and they said they will just check to make sure everything's there before refunding.
Still no label received. I used the number they used to call me and reminded them. They said 5 mins.
Called again. They said they sent already and confirmed my email. They said they will resend. Saw their email after in my junk email (damn filters!).
Sent the phones back with all accessories.
I hope this gets resolved soon. I have a pending claim on paypal but want to give them the chance to do the right thing.
Now I am still out of pocket, no more phones, waiting for refund. Absolute worst case scenario I lose my money but at least it gives me trolling rights against Shopmonk. I hope everybody else is having a better outcome with their experience.