Ticketek Cancelled My Order and Did Not Give Me Any Notification of It & No One Is Contacting Me Back

sixpointnine on 26/09/2017 - 15:10

I had bought tickets over a month ago to the Vamps concert that is this upcoming Saturday. I checked my Ticketek account and the previous order has been cancelled and I have automatically been re-booked into another seat without my permission/knowledge (FIVE days before the event). I only bought these tickets because they were good seats and now the seats that they have reissued me are not good seats. How do I go about getting a refund? These seats are not worth the paper they are printed on and would like them to be available to other people who want to go.

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Comments

  • John Kimble on 26/09/2017 - 15:12

    Try calling Ticketek; they have a phone number right?

    Edit: What kind of paper do they print them on?!

    • sixpointnine on 26/09/2017 - 16:55

      I have tried countless of times, their lines are always busy.

  • qwerty on 26/09/2017 - 15:26
    +3

    Try facebook and
    Customer service: 13 28 49
    Reservations: 1300 665 915
    bring up https://www.accc.gov.au/consumers/consumer-rights-guarantees…
    say its a major problem - you would not have booked seats in that area
    Last option - credit card dispute

    • sixpointnine on 26/09/2017 - 16:56

      Thank you will try their numbers. I have also booked for other events under that account. If I dispute a credit card chargeback, is there a chance the other tickets get cancelled aswell?

      • qwerty on 26/09/2017 - 17:41

        They possibly could on a charge back but they would have to refund you all the tickets , normally just referencing accc laws gives you enough to get them to refund

        • sixpointnine on 26/09/2017 - 17:49

          I have gotten into contact with them and they have told me to expect a call in 24 hours informing me of a decision. In the off chance that I do not get granted a refund, will the consumer law triumph their terms and conditions of sale (below post). What should I say in terms of referencing the consumer law in the off chance I have to bring it up?

        • qwerty on 26/09/2017 - 18:01

          @sixpointnine: when ufc changed everyone was quoting

          https://www.accc.gov.au/consumers/consumer-rights-guarantees…

          What is a major problem?

          A product or good has a major problem when:

          it has a problem that would have stopped someone from buying it if they’d known about it
          it is unsafe
          it is significantly different from the sample or description
          it doesn’t do what the business said it would, or what you asked for and can’t easily be fixed.

          Everyone was arguing that people would not attend ufc because of a MAJOR PROBLEM - the main fight changed and they got refunds , you would have to argue that had the seats been the ones described you would not have purchased and that they are significantly different - a major problem

          if they dont give a refund you can make a complaint and have accc contact them

          https://www.accc.gov.au/consumers/complaints-problems/make-a…

        • sixpointnine on 26/09/2017 - 18:25

          @qwerty: Thank you, your feedback has been alot of help. Hopefully it does not get to this stage and they just give me a refund.

        • sixpointnine on 28/09/2017 - 19:15
          +2

          @qwerty: They eventually called me back denying my refund, however I had bought up consumer laws, however the operator did not really understand what that was. I accepted that I had lost my bid against ticketek.

          3 Hours later, they called back and granted my refund request. Once again thanks alot :)

  • altomic on 26/09/2017 - 16:58
    +1

    Ticketek Terms and Conditions of Sale

    specifically -Variations to performances or events

    The Seller reserves the right to add, withdraw, reschedule or substitute artists and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity.

    • sixpointnine on 26/09/2017 - 17:22
      -1

      Is there any chance of getting my money back?

      • altomic on 26/09/2017 - 17:32
        +1

        I wouldn't hold my breath If I were you.

    • qwerty on 26/09/2017 - 17:43
      +1

      Their terms and conditions do not superceed consumer protection law - tons of people got refunds when ufc changed its main event but their TOS says they dont have to do that .

  • 87percent on 26/09/2017 - 17:54

    If this happened to me, I would be pissed. Go get them, but good luck

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