Poll on Should We Ban ShoppingSquare and Other Low Quality Retailers
Last edited 06/10/2017 - 13:30
Being on ozbargain for a while you have to agree a great deal is combination of price and quality of service.
There is no point buying phone for 50% discount when that retailer has worst customer service and when you have to claim warranty you would be stuck and regretting it.
All of us should take responbility and mark that it is not just about cheapest price at least for over $100 items.
There are numerous threads on ozbargain about shopping square and their poor service when claiming warranty.
My recent experience is not warranty but buying phone on mobile eBay app where it says 30 day return garuantee. Combined with shipping refund from PayPal this was no risk. However, further down when you expand there is 10% restocking fees. That to be honest is like fine print. In history of retailers, no one ever says garuantee return but there will be $100 fees. 30 garuantee usually means you can return it like shoes, etc from iconic. I take responsibility of missing fine print.
However, in ozbargain community, we should have standard and ban retailer who have this fine prints which are uncommon. Also bundle with repeated complaints from community members. As broader community we are better off.
Forgot to mention on extremely slow customer service. On average takes 4-5 days on response which means you could be waiting for a month if you have multiple back n forth. That is definitely not acceptable whether big or small.
What do you guys think?
I can't edit the poll. Some other great suggestions from members:
a. Instead of banning them here, why not provisioning Status Meter (Like Rotten Tomato) at the top for deals published from/for these retailers. That status could be feedback received per store wise from OZB members. Either a +/- or mixed.
b. Maybe we should implement a buddy system, pair a regular with a new user-
Keep the ideas coming. There is no such thing as a bad or too radical idea.
10Ban them completely
5Partial ban where not allowed over $20 deals
32Not ban them at all