Be Careful When Paying with PayPal for Services And Expecting Buyer Protection

charzy on 10/10/2017 - 21:11
Last edited 11/10/2017 - 10:05 by 1 other user

Think twice before using PayPal for Buyer protection on services/intangible goods. Had a dispute denied on a redirection service that I paid for, delivery wasn't attempted at all on redirection and it was sent back to the sender as the courier didn't scan the new label for redirection. However sending it back to the original sender was treated as an 'attempt of service' for the redirection and hence that's why it was denied.

The argument was that the 'service was rendered (although it may have been unsatisfactory), therefore it's not covered under PayPal'.

I had to clarify in what scenarios one would be covered depending on situation e.g. if you were to hire a cleaner and paid via PayPal.

1. Cleaner didn't turn up - Covered
2. Cleaner turned up but did shit job - Not Covered
3. Cleaner turned up and did nothing - Not covered

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  peterpeterpumpkin on 10/10/2017 - 22:15

  +1

  Can confirm. In fact, Paypal takes the word of the courier business and whatever's in their "logbook system" (in other words they can lie).

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  jimbobaus on 10/10/2017 - 22:17

  Yeah I just closed my PayPal account and did a charge back recently because their dispute process is ASS!

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  garetz on 10/10/2017 - 23:23

  Paypal is underwritten for insurance for all of this, if the courier denies what happened then paypal cant make a claim, so it costs them money. When it costs them money they will always deny a claim.

  In my experience for services you should pay using your credit card, if they do not provide the service then you can do a chargeback. However paypal is always murky in this area. Even if everything is in your favor paypal can still deny it, they just arent trustworthy.