Samsung sold defective Galaxy S8, replacement provided but Refurb Unit - Should I come back and ask for a brand new phone?

neikel on 06/11/2017 - 15:01

Hi all,

Just wondering if anyone has been through a similar issue and can share the experience to help me.

I bought an S8 under Optus contract back in May. The phone was a defective unit, which kept dropping out of signal and every phone call was interrupted/disconnected. I had a work Iphone and was too busy to go in the store to make a claim up until yesterday.

Went into Samsung Store in High Point. They tested the unit and concluded that it was faulty as per my description. They offered a replacement unit however was a refurbished S8. They said it was the last replacement unit they had available.

I didn't like it that much but took the phone knowing that I will be too busy/cant be bothered to come back again. It works fine so far but I was wondering if I could press on to ask for a brand new replacement. The thing was defective out of the box.

Thanks in advance for sharing.

Mobile

Comments

  • PissLUR on 06/11/2017 - 15:12
    +8

    you left it too late. could have demanded for a new phone.

  • scrimshaw on 06/11/2017 - 15:12
    +1

    Here's your warranty information. Relevant parts are in yellow

    http://www.samsung.com/au/support/html/warrantyinformation/w…

    in any case, May… was many months ago. I don't think it is possible to ask for yet another replacement unit..

    • RockyRaccoon on 06/11/2017 - 16:57

      I think you missed the point, they claimed it yesterday, the original was bought in may. At least that is how I read the OP

      We really aren't clear on when it became faulty

  • JTTheMan on 06/11/2017 - 15:16

    I've had a similar experience with Apple and am now on my third replacement/refurbished iPhone6 plus under warranty.
    In hindsight I agree, a refurbished phone doesn't meet the criteria for a full replacement. Only now do I realise after my third replacement that it isn't such a good deal. Initially I felt great, I get a brand new phone but after a while you see it is not a brand new phone.
    There are some glitches I've noticed lately, with the phone freezing and generally slow, I might take it back!

    • TheMatrix on 06/11/2017 - 15:27

      When Apple gives you a "new" phone as a replacement, I was told it is new- ie not a refurbish phone (by Apple staff.) I cracked my screen a while back and I had Applecare+, so they just go to the back and got me a "new" one, not sure is brand new or a refurbish one.

    • [Deactivated] on 06/11/2017 - 15:30

      How did you eventually know that it was a refurbished handset?

      • JTTheMan on 06/11/2017 - 15:51

        On the second replacement, the Apple "genius" told me it is refurbished and you can see it is not in the same box as a "new" one

    • dcep on 06/11/2017 - 16:36
      -1

      people buy apple for smoothness

      but my sis iphone 6 lags like shit after the new OS update

      i guess apple wants ppl to upgrade their iphone

      • JTTheMan on 07/11/2017 - 08:32
        -1

        That's exactly what I was thinking. It did slow down after the iOS 11 update.
        I no longer trust Apple and won't be upgrading to the stupid X.
        Jobs knew what he was doing but the clowns that are in charge now are clueless!

  • pegaxs on 06/11/2017 - 15:32
    +4

    ACCC laws on warranty refunds, replacements and repairs…

    You are entitled to a replacement, repair or refund. There is no law that says they must give you a brand new item. You were offered a replacement and you took that option.

    /end thread

  • JimmyF on 06/11/2017 - 15:55
    +3

    I bought an S8 under Optus contract back in May. The phone was a defective unit.

    So you waited 6 MONTHS and expect a new phone…. hahahahahhahaha no.

  • Seraphin7 on 06/11/2017 - 16:16
    +1

    With the six month delay you have shot yourself in the foot. Six months ago I would have said, brand new or cancel the contract. Now … try your luck, but you may well get no joy.

    That said, Optus are known *&@#$ when it comes to this sort of thing. I had a very broadly similar story from years ago and they just didn't want to know about it.

  • Sage on 06/11/2017 - 18:16
    +2

    You swapped a broken used phone for a working used phone and you're complaining?

  • Any thing on 07/11/2017 - 14:25

    I’m impressed that Samsung now offer replacements on the spot. In the past I had to wait about a week for a replacement device. Although I did receive a new device, I would have been happy with a refurbished one.

  • neikel on 07/11/2017 - 22:29

    thanks all for your input! guess I am happily keeping my refurbished phone :)

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