Just got off the phone to Virgin Mobile abruptly to an aggressive credit check!
I have been a Virgin Mobile customer for over 10 years and have a Post-Paid 12 month SIM only. Other family members have pre-paid services on my account, until they leave home…
All I wanted to do is change a Pre-Paid service for my 16yo to a Post-Paid 12 month SIM only contract. No phone.
After being advised to change both my remaining Pre-Paids, as Pre-Paids are closing soon - New news!
They started a credit check…
Paid off house, working in Gov full time job for or over 6 (previous job 17 years - yes over 50), paid off house etc etc. Then unlike other times drivers licence, and copies of…. I stopped.
Seems they don't have this info! Why do they need it now?
Asked to speak to a supervisor explaining again that I already just recently upgraded my post paid and this is just adding another SIM to my account. Also that I have been paying diligently for many many years and they can see that, but I still need to go through this process.
I refused to give my drivers licence and the supervisor basically said 'good bye'.
Looking at my options, while I serve my own remaining contract with Virgin.
For a simple 12 month plan ($24pm) how much personal data is reasonable these days?
Is this the new norm, or am I getting paranoid?
PS: My 16yo and wife both agreed I wasn't paranoid, but thinking of wider opinions.
I believe that it's just been the norm to take the 100 point ID check, anything outside of that seems to be going too far but generally because you're adding a new service to your current account, they will still need to go through the 100 Point ID check.