Hi Everyone, need your help with one of the case of my friend causing her lot of issues.
She had a comm bank account which she closed after clearing all the bills. Now after few years she applied for a car loan where she discovers a bad debt. She was sure that she did not have any pending payments towards bank. Also, bank never tried to reach her ever for payment. However, after inquiries it was found that it was mistake from bank and she does not have to make any payment.And bank agent just said sorry and that is it.
Even credit corp group sent a mail :
We write to confirm that the above account has been finalised and is now closed.
If this account is still listed with a Credit Reporting Bureau we will advise them shortly of its finalisation.
She applied for a credit card after 6 months and it was rejected because bad credit still comes up for her profile and now rejected application added to the problem with no fault of her. Credit corp doesn't reply to any mails and phone doesn't work.
With very limited knowledge of financial sector I would like to get the available options for her.
*No there was no payment pending it was mistake from bank.