Shipping iPhone for Repair through AUSPOST

EnterTheShiftKey on 15/11/2017 - 16:23

I have a slight display calibration issue (yellow tint) on my iphone so through apple's repair service site, they gave me a postage sticker and instructions on what to do. On that instruction, it says :

Take the shipping label and your IPHONE X to Australia Post. The Australia Post agent will provide the appropriate packaging. Be sure to send us only the product itself. If you include extra items in the box, we won't be able to return them to you. The ship time to Apple may be as many as five business days, depending on your region. We'll send you an email when your product reaches the repair center.

But when I went to my local auspost, they told me that they know nothing about the packaging and I had to pay for it separately (granted it wasnt crazy expensive but still..)

Which side is correct here?

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Comments

  • HighAndDry on 15/11/2017 - 16:29

    Maybe they mean you should ask Australia Post about how to package a fragile electronic device. Nothing in the quote says they'll gift you the packaging.

  • scrimshaw on 15/11/2017 - 16:38

    The Australia Post agent will provide the appropriate packaging

    Meaning, they'll sell you materials for you to craft your own packaging. I don't think Auspost has some kind of program that involves giving people free return packaging for fault products.

    • dazweeja on 15/11/2017 - 17:07

      Apple is billed for it, just as they are billed for the shipping.

      • scrimshaw on 15/11/2017 - 17:24

        oh yeah, shipping is paid for. Maybe the materials are also paid for as well..

        • dazweeja on 15/11/2017 - 17:29
          +1

          Packaging is paid for too. Foxtel has a similar arrangement for their STBs. You just take it in unpacked and Auspost supply the box.

        • scrimshaw on 15/11/2017 - 17:30

          Cool, thats good to know.

  • pantsparty on 15/11/2017 - 16:40

    Just to confirm, you do not live anywhere near an Apple store? That would obviously be easier than posting it in if possible.

  • coco1458 on 15/11/2017 - 16:41
    +1

    I've done this before, it's just a small padded envelope. Apple has already paid for it so you shouldn't have to pay a cent
    The padding should be enough protection for shipping

    • marzbar on 15/11/2017 - 16:56

      Can concur, my brother was provided packaging and didn't have to pay anything when he sent his iPhone to Apple last year.

  • thewinchester on 15/11/2017 - 17:18
    +5

    Apple is correct, and staff at AusPost weren’t following the instructions that come up on their screen when they scan the barcode which tells them exactly what to do, right down to the specific packaging items they are expected to supply for the transaction.

    Keep a copy of the receipt for what you paid, and call up Apple to discuss it.

    • EnterTheShiftKey on 15/11/2017 - 17:33
      +1

      Well, I don't think calling for a refund would be necessary cos it wasn't that expensive. TBH the local auspost service quality has gone down recently and this is pretty much the nail in the coffin. I guess this is a great chance to stop myself from going to that shitty place.

  • dylanando on 15/11/2017 - 17:31

    Just adding to the already known question. I've done this and Apple pays for the lot. Try another Auspost!

  • AssociatedHunnypooh @ Australia Post on 29/11/2017 - 13:07

    Never did an apple returns before but usually if you do a returns, there are specific instructions that will come up on the screen after the person over the counter scans the returns barcode as mentioned by thewinchester. Sometimes there might even be options of what packaging matierials can be provided.

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