So I bought a Nexus 6p (Australian stock) from Mobileciti last year. It has suffered the same battery issue that has been plaguing seemingly everyone who has the phone. I talked to Mobiciti who told to to submit it for repair with Huawei almost a month ago.
They seem to be very slow at this. Anyway, they've finally acknowledged that there is an issue. However, as the representative told me on the phone, they haven't made a "decision" on what they want to do.
I'm not sure what that means. The phone has a fault - they've assessed it and acknowledged it is faulty, the phone is under warranty.
Anyway, the woman on the phone says I got to wait until at least end of this month for them to make a "decision". With their track record, this is very likely to take longer than this.
What should I do? Is this like an ACCC thing? Should I submit a complaint and if so, what would I say? Surely, there is some sort of "reasonable" time for repairs or replacement and surely being without a phone in excess of 6+ weeks qualify right? Especially when they know there is a fault and they're literally sitting there doing nothing.
Should I refer to Mobiciti? At this stage, I just want a refund - I'll even take a replacement handset as long as it's not a Nexus 6p (their assesser even told me that every Nexus 6p has this fault).
So much for the au warranty….