I have bought a Chuwi tablet from Gearbest and less than a year in it just suddenly died one day. Nothing I've tried seems to work so I tried to lodge a return. To my surprise when I tried to lodge a ticket, it says Order does not exist and refuse to go through even through when I type in the order number it immediately comes up with my tablet. On the side of it, there is also an option to click on My Orders to select from there and my order is listed among a number of items I have bought from them. Again, when I try to finalise the ticket, it says Order not found.
When I try to lodge a Livechat, it says they are down since September which is making my heart sink. I fear I will probably not get any resolution at all to my problem.