Used Car Stat Warranty - 2011 VW GTi Polo

dutchcakes on 28/11/2017 - 18:52
Last edited 29/11/2017 - 15:18 by 1 other user

Anyone have any insight into used car stat warranty?

A few days after I got the car from a dealer… it started acting up slightly. Booked in for a check. They have had it for almost 2 weeks and couldn't source the problem. The problem got worse and worse.

Sunday my car died on me and I had to get it towed. I've only had it for 2 months now.

The dealership advised it was a blown turbo. Told me not covered under stat warranty (only roadworthy items were), but that they were prepared to halve the $4k bill with me.

I told them that I wasn't paying anything, that his explanation of stat warranty wasn't accurate and that they had to fix it at no cost to me because I met all the requirements to be covered by the stat warranty (I got online and listed all the exclusions to him).

The guy on the phone seemed a bit taken back, almost like he knew I was right and said he would get back to me. But he said "they" won't approve that. I said "they" don't really have a choice.

Any thoughts? Any insight? Do they legally have to fix it?

Bit pissed off I've only had enjoyment of the car for 2 days before it's had issues.

It's a 2011 VW GTi Polo

Edit: 66,000kms and Victoria! Thanks for the advice so far

Update: without much of a fight… the dealer is paying for the full repair. Approx $4k. For anyone who has something go wrong with their car in 3 months, don't let the dealer make you pay a cent. You are generally covered.

Thanks to all for the advice!

Automotive

Comments

  • vinni9284 on 28/11/2017 - 19:14
    +2

    I believe you should have stat warranty if you have purchased a used car from a dealer over $10K for 3 months.
    What state are you in?
    Here is one for Vic.

    " but that they were prepared to halve the $4k bill with me." = Admission of guilt by the dealer

    https://www.consumer.vic.gov.au/cars/buying-a-used-car/warra…

    A statutory warranty does not cover defects relating to:

    any item listed on a defect notice with a reasonable estimate of how much it will cost to repair
    accidental damage that occurred after delivery of the vehicle
    damage caused by misuse or negligence by a driver after delivery of the vehicle.

    A statutory warranty also does not cover defects occurring in:

    tyres
    batteries
    radios, cassette players, CD players, MP3 and MP4 players, and docks
    DVD players and video display panels
    telephone and in-car telephone kits
    global positioning systems (GPS), satellite navigation systems and other computerised navigation systems
    power outlets, including cigarette lighter sockets
    cigarette lighters
    car aerials
    non-standard alarms
    clocks
    non-standard body hardware
    non-standard keyless entry systems and remote key pads
    tools other than jacks and wheel braces
    light globes, sealed beam lights and non-standard fog lights
    keyless entry systems and remote key pads that are not standard to the car.

    No Turbo listed here!
    Is the Turbo listed as defective on your contract of sale?

    I would fight them and I would be REALLY pissed off.
    They must have an idea it was a lemon.

    Good luck!

    Cheers

    • dutchcakes on 29/11/2017 - 15:17
      +1

      Thanks! I literally read this out to them word for word.

      They're paying for everything.

      • vinni9284 on 29/11/2017 - 15:41

        Congrats!

        I'm glad to hear!

        They probably expected you to stick to the pay-half scenario.

        How shifty are these dodgy dealers! LOL.

        They act dumb.

        Ensure the repair is documented and done correctly.
        Also ensure that there is a warranty of the repair.

        Good luck!

        Cheers

        • dutchcakes on 29/11/2017 - 18:05

          Well the dealership I bought it from was Ford. The dealership I sent it to for repair is a VW next to my place.

          So Ford are paying VW for the workmanship.

          Who should I be asking a warranty from? :P

        • vinni9284 on 29/11/2017 - 18:32

          @dutchcakes:

          LOL … they all sleep with each other!

          In relation to understanding their internal warranty processes (although I understand your rationale), who cares!

          The most important thing is that you are getting you car repaired.

          Another thing I would recommend is to get a Warranty inspection from a third party (Such as RAC(V/Q … etc)) before your warranty lapses.
          It may cost you $350 for a full inspection, but it may cost them more if they find anything that needs repairing LOL.
          Only one thing that they find to fix (especially on a German car) will cost them more than that to repair and another reason to flip the bird at them on top of their costly repair they have to legally fork out LOL

          Cheers

        • dutchcakes on 29/11/2017 - 21:40

          @vinni9284:

          Hmmm… can you do a "spot check" approach like that? I.e. are they required to fix something that may be on its way out but hasn't broken yet?

          I thought as long as the car works, they're all good?

        • vinni9284 on 29/11/2017 - 22:49
          +1

          @dutchcakes:

          Have a read yourself.

          https://www.racv.com.au/on-the-road/buying-a-car/vehicle-ins…

          Cheers

        • dutchcakes on 30/11/2017 - 16:35

          @vinni9284:

          Mate… this is honestly the best suggestion/advice.

          I called consumer affairs Vic and they confirmed any items that are faulty (not wear and tear etc.) Would need to be fixed by the dealer.

          Definitely going to go down that path.

          Cheers!

  • smuggler on 28/11/2017 - 19:28
    -7

    Hate to rub salt in the wound, but next time just buy Japanese.

    • vinni9284 on 28/11/2017 - 19:36
      +2

      Doesn't matter what manufacturer the car is; if it is treated like crap, they all can break down.
      The dealer wanted to flog it off and hope that it doesn't break down within the 3 month warranty period.
      Now the OP has to fight them to fix it.
      Typical David vs Goliath crap!

    • JIMB0 on 28/11/2017 - 21:28
      +1

      You just can't tell some people.

  • oscargamer on 28/11/2017 - 19:30
    +3

    turbo is definitely covered by stat warranty

    just make sure your car is covered in your state - or tell us…………. which state, how many k's on the clock and age of car

    dealer is scum - as usual

    once you get your car fixed (at dealers expense) make sure you use the right fuel and oil - turbos are sensitive to both

    assuming you are in vic, read this https://www.consumer.vic.gov.au/cars/buying-a-used-car/warra…

    assuming the km are less than 160000km, the dealer MUST pay for all costs associated with a blown turbo

    print out the above and visit the dealer and talk to the dealer principal and only the dealer principal, in fact, ring up before you go and book an appointment with them - and again assuming you are in vic, it is totally legal to record the conversation with them, even covertly and without their consent

    • pegaxs on 28/11/2017 - 20:43

      use the right fuel and oil - turbos are sensitive to both

      Oil, yes. Turbo run very fast and very hot. The wrong grade of oil in a turbo charged engine can cause premature wear and/or early failure of the turbo.

      Fuel? No. There is no fuel going through a 2010 VW Polo turbo. A turbo doesn’t care what fuel you use., your engine does though. So long as the fuel burns and makes exhaust gas, that’s all the turbo cares about. It is recommended to use a higher octane fuel due to the increased compression from the charge air being pressurised. This will reduce engine knock at high boost ranges.

      Outside that, well written and what I would have said.

      • oscargamer on 28/11/2017 - 21:25

        i guess i meant turbo cars are sensitive………

  • whooah1979 on 28/11/2017 - 19:34

    stat warranty

    consumer guarantees are different depending on the state.
    https://www.qld.gov.au/law/your-rights/consumer-rights-compl…

    When they apply
    Statutory warranty covers you when the vehicle’s:
    odometer reading is less than 160,000km
    and
    date of manufacture is less than 10 years before the sale date.
    The warranty expires after 3 months or the first 5,000km.

    • vinni9284 on 28/11/2017 - 19:40

      Thanks.
      I forgot to add that.
      Actually if seems that the stat warranty may be the same across all States.
      Cheers

      • whooah1979 on 28/11/2017 - 19:46
        +1

        there is also this.

        https://www.qld.gov.au/law/your-rights/consumer-rights-compl…

        Statutory warranty also doesn’t cover:
        accidental damage due to your own misuse or negligence

        gti are hot rockets. drivers that drive these tend push them more so than let say a corolla.

        • vinni9284 on 28/11/2017 - 20:43

          Agree.

          They are definitely rockets and tbh, who wouldn't push it if they had one! :-P
          There is no point of getting one of these if you are going to drive it like an …. (obedient driver LOL) … a little burst that snaps your neck would be in order a few times … a week!

          But .. they have to prove negligence.

          If this car hasn't got a "Black Box" that can record driver behaviour, then i doubt it!
          It has to record injector cut-out a few times during ownership lol.

          Cheers

  • Baysew on 29/11/2017 - 09:25
    -2

    No advice offered.

    However on a side note, the previous owner certainly picked the right time to sell!

  • dutchcakes on 29/11/2017 - 15:15
    +2

    Dealer is paying for 100% of the bill!

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