Hi guys,
Last month I decided to purchase a SUV; due to family reason. So I when into a dealership asking for some information about a certain model. The sales person then sent me 3 brand new car they have in stock, one black and two white.
The two white cars are the same and have a few extra options listed compared to the black one. I went on their official website to check out whether these options are worth the extra money. The website indicated that 4 of these options were 'standard' and comes with the car. So I emailed the sales person asking him to confirm this. He came back with 'Yes they are standard and will come with the black one' in writing.
So based on this, I have got finance sorted and purchased the black car. Under the assumption that these 4 options are standard they will not be specified on the contract of sales. And before signing the contract he confirmed these options are standard, verbally.
On Wednesday last week. I went to pick up the car. First thing they go me to do is paid for the car and then do the hand over. While inspecting the car, I realised that the 4 options that was promised as standard is not in the car. I told the sales person, he instantly told me they are not standard anymore because they have just changed. I told him he confirmed it when I asked him and showed him the email.
At this point He apologized and said to trust him, he will sort this out for me. Because these options cannot be retro fitted he will need to speak to his manager. He got me to drive home n promised to get back to me first thing in the morning because it was 5pm and the manager has already gone home.
The answer I got from him is we not going to do anything about it because it is paid for and delivered, The vehicle is already registed under your name. I'm not sure if he even spoke to his manager about it or just want to get rid of me because he knows he screwed it up. I have informed him that I will take legal action against him and his dealership for giving misleading information and unwilling to assist. I have not touch the car since arriving home just in case.
Have anyone come across this situation before? Should I just drive the car back to the dealership and demand to speak to his manager or even the dealer principle? Or go straight to ACCC or consumer affairs?
UPDATE: they have decided to take the car back and give me a white one with the options instead. In the mean time, a loan car will be provided. Thank you for all the advice.
Done.