Advice: Optus Saying Optus Sports Is Not Included in Offer
Last edited 07/12/2017 - 16:34
I signed up 3 mobile services to the Optus September flash sale on the 26/09 and I have just found out that optus has been charging me for optus sports this entire time on 2 of those services (it's supposed to be free)…
When I asked CS about it they told me I was being charged for it because I didn't activate the sim card on/before 02/10 (I received the sim card on 29/09). I can't find this condition anywhere on my contract. The only connection to 02/10 I can find is that I activated one of my sim cards on 02/10. I wanted to activate all 3 numbers on 02/10, but due to the other 2 numbers still being in use, the fact that it was a public holiday and the fact that I was transferring the numbers from virgin mobile it meant that by the time I went to transfer the numbers over the transfer team was already closed for the day due to the public holiday (transfers on the optus network need to be done manually).
I am really confused as I don't understand why there is a 02/10 condition. My 25% discount is still there, but the optus sports discount isn't….CS won't help me any further until they received an answer from the issue being escalated to the marketing team.
Anyone know of any conditions that would cause optus sports discount to be cancelled?
Do I wait for an answer from the marketing team or do I go straight to the TIO?