Need Help with WD Hard Drive Warranty

Ryxxi on 12/12/2017 - 20:29
Last edited 12/12/2017 - 22:47 by 1 other user

Bought it from JB Hi-Fi on 8/2/2015 from one of the deals posted here, drive died, so I took it back to JB and they tell me their system only does 12 month warranty and it's within ACCC's rules. However on the box it says 3 -year limited warranty. I have been building PC's and using hard drives since 2003 and all hard drives come with 3 year warranty. In fact warranty on some drives use to be 5 years. I paid in cash so can't even charge back.

I tried to open an RMA with WD but it says my drive is out of warranty lul. I tried to contact them here and I can't submit it because it's not accepting Australian phone number.

The drive is clearly under warranty till 8/2/2018 . I mean why state 3 years when its only 1 year.

What are my options here ?

Computing

Comments

  • spackbace on 12/12/2017 - 20:32
    +1

    https://support.wdc.com/warranty/warrantystatus.aspx?lang=en

    Screenshot the result

    I cant submit it because its not accepting Australian phone number..

    Have you tried "+614xxxxxxxx"?

    • Ryxxi on 12/12/2017 - 20:37

      https://imgur.com/a/CHEbH , this isn't real warranty tho because I did not but it on 24/10/2014. I bought it on 8/2/2015

      • Ryxxi on 12/12/2017 - 20:37

        yeah I tried 614 and 00614, just kept getting invalid phone number..

      • spackbace on 12/12/2017 - 20:39
        +1

        Can you register the product with that purchase date? Do you have the original invoice (assuming you do!)? You should be able to reset that date by registering the device

        • Ryxxi on 12/12/2017 - 20:40

          nop tried that too, because I tried to open an rma first and for that you need a registered product. I didn't even have an account with WD, so I had to make an account too lol.

          Its weird JB wont accept because a few months ago I had a Seagate drive die which was around 2 yrs old and they offered me a refund since they didn't have any similar ones in stock.

        • spackbace on 12/12/2017 - 20:41
          +1

          @Ryxxi:

          https://support.wdc.com/contact_phone.aspx?h=4

          Warranty Support
          0011 80022754932,
          1-800-429-861

          Probably the best option. Speak to a hooman

        • Ryxxi on 12/12/2017 - 20:41

          @Spackbace: will it charge me international call rates ?

        • spackbace on 12/12/2017 - 20:42

          @Ryxxi:

          Nope, that's a 1800 number (freecall - though not sure if it's free from mobiles)

          Also says up the top "Not from Australia? Change country" which is the sign you're on the local page :)

        • Ryxxi on 12/12/2017 - 20:45

          @Spackbace: nice, this number is working will try to contact them.

        • Ryxxi on 12/12/2017 - 20:48

          @Ryxxi: They r closed now, only 9-5pm will try tomorrow.

        • spackbace on 12/12/2017 - 20:54

          @Ryxxi:

          It was on the linked page lol:

          Support Hours
          Monday - Friday
          8AM - 5PM AET

        • Randxyz123 on 12/12/2017 - 22:02

          @Ryxxi: Use Skype… It will be like $0.50

          Otherwise go back to JB and talk to a manager.

          I think it's weird the WD website is showing no warranty,..

          Have you got a receipt?

        • boomramada on 13/12/2017 - 13:21

          @knick007:

          Maybe WD work out the warranty based on manufactured date. Op need to find the receipt talk to WD again.

        • Ryxxi on 20/12/2017 - 13:24
          +1

          @knick007: yes, they fixed my warranty after showing them the invoice.

  • Ryxxi on 12/12/2017 - 20:50

    this page https://www.consumer.vic.gov.au/products-and-services/refund…

    has a similar scenario as an example lol..

  • hell0 on 12/12/2017 - 21:47
    +6

    Go back to JB HiFi and ask again, and when they refuse, speak to a manager. Then grab the managers details and tell him you have no option but to post a horrible review on facebook and will be contacting the ACCC as their system is allowing them to breach the law. Then go online onto their facebook page and make a fuss…

    I am also in Melbourne, and I don't mind going to JB HiFi for you as I am sick and tired of big businesses who should know3 better doing dodgy shit all the time. I am free all week, let me know and Ill pick it up and get some results..and video footage.

    • bjdchwr on 12/12/2017 - 23:11
      +2

      This is the true OZB spirit! Thumbs-up for you.

      I look forward to watching the footage :-)

    • Ryxxi on 19/12/2017 - 17:05
      +1

      WOW so generous of you, thanks a lot. Trying to sort this out with WD first, they opened a case for me. Its taking some time tho.

      • hell0 on 19/12/2017 - 17:07

        I hope you get it sorted. I have dealt with WD and generally they will get you to send it back to their local office in Australia though because I purchased my drive from overseas I had to send it back to VIETNAM (though they got a courier to come collect it).

        • donnot on 19/12/2017 - 21:53

          Lucky! They wanted me to send my drive (bought in Aus) to a very long address in Thailand :(. Wasn't worth my time/money in the end but I guess that's what they're aiming for.

        • Ryxxi on 20/12/2017 - 13:22

          @donnot: Same here, they want me to send it to Vietnam. Costs as much as the drive it self which was $90. What did you end up doing ?

        • Ryxxi on 20/12/2017 - 13:23

          I bought mine at JB, so weird they want me to send it to Vietnam. The girl told me that they don't have anything in Australia.

        • donnot on 20/12/2017 - 13:32

          @Ryxxi:

          Nothing, was only a notebook 1TB drive so I couldn't justify the postage cost.

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