Warranty with GeekBuying

Bargain4Days on 18/12/2017 - 23:47
Last edited 20/12/2017 - 19:57

Hey guys

So pretty much been using this charger hub from this deal (https://www.ozbargain.com.au/node/305065)
And it's been working great, but it recently just died on me, and I was wondering would Geekbuying be honouring the warranty?

Thanks

Update

Just got sent this mail, seems like they are only offering me a partial refund, anyone had any luck getting full refund

Greetings from Geekbuying.

sorry for the delay in response, ,there are too many emails recently ,there maybe some delay in replying .

yes,that email was sent by mistake ,please ignore it .

just checked the charger has been used for about half a year.

how about we partially refund you 20AUD you can buy another one .

Should you have any further questions, please do not hesitate to contact us.

Sincerely Yours

Shirley

Customer Service Representative

Geekbuying

Electrical & Electronics

Related Stores

Geekbuying
Geekbuying

Comments

  • nocure on 18/12/2017 - 23:54
    +4

    Have you asked them?

    • AssociatedClear @ Geekbuying on 18/12/2017 - 23:56
      +5

      Nope.

      OP, turn on your PM here and shoot me a PM with your order number. I'll see what we can do about it.

      • Bargain4Days on 19/12/2017 - 00:03
        +2

        Pm'd, cheers for quick reply

  • whooah1979 on 19/12/2017 - 00:34

    (https://www.ozbargain.com.au/node/305065)
    I was wondering would Geekbuying be honouring the warranty?

    when did you order this item?

    • Bargain4Days on 19/12/2017 - 00:34

      5/7/17

      • whooah1979 on 19/12/2017 - 00:36

        when was it delivered?

        i'm trying to work out if you received the item within the chinese's six months consumer rights timeframe.

        • Bargain4Days on 19/12/2017 - 00:47

          cant remember exact date but around a week after shipped

        • whooah1979 on 19/12/2017 - 07:01

          @Bargain4Days:

          It's very close. A week or so either inside or outside of the warranty period.

          Let's wait for clear to come back with a reply.

  • Bargain4Days on 20/12/2017 - 18:12

    Update

    Got a reply from Geekbuying, but it's for the wrong person as that is not my name and wrong problem

    This was the message sent below

    Dear Massimo Ghini,

    Greetings from Geekbuying.

    thanks for your information,do you prefer a refund or a new replacement for the charger ?

    Should you have any further questions, please do not hesitate to contact us.

    Sincerely Yours

    Shirley

    Customer Service Representative

    Geekbuying

    www.geekbuying.com

    =============================================

    Hi I have followed your suggestion to try different chargers and cables but with no result.
    The phone appears died and does not accept any charge.
    I wait your communications.
    Massimo Ghini

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