Be Careful! eGlobal Australia Warranty supersedes Vendor's

LCapBlah on 21/12/2017 - 11:38

For all potential EGlobaL Australia customers.

Just to let you know the warranty eGlobal provides supersedes the Vendor's warranty. So, if a product is covered for more than 12 months by its Vendor, dealing with eGlobal will chop it down to 12 months (according to eGlobal policy), regardless vendors like Sony providing you 2 years (and others providing even more). You'll be left dry, on your own, with no support from the vendor nor eGlobal in case you need. Sony Mobile refused to action the warranty as eGlobal is considered an importer, and gave me a lecture (they are happy to use a globalised world to make money, not that much when it comes to responsibilities).

I have a Sony Xperia Z5 Compact, and its camera is showing clear hardware related issues (lights and colours flickering), in the phone itself you can check support information provided by SONY, it says "Warranty Valid until: 15 Apr 2018".

Sony says "there's nothing they can do" as eGlobal is an "importer" and that means "you're not entitled to warranty in Australia".
eGlobal says "we offer 12 months warranty according to our policies".

I was left dry with a perfectly valid full cover warranty.

Hope none of you guys goes thru this frustration.
Captain Blah

Electrical & Electronics

Related Stores

eGlobal Digital Cameras
eGlobal Digital Cameras

Comments

  • donbot on 21/12/2017 - 11:46
    +3

    Grey imports pretty much mean that warranty is almost as good as dead. Its the price you pay for a cheaper initial purchase price.

    I recently had a (relatively) good experience with eGlobal warranty with my 6P, which suffered the boot loop issue. Took 8 weeks of dealing with their text only customer service, but in the end I got a partial refund of my initial purchase price. Given the difficulty I had getting to that point (repair phone —-> offer of Refurbished OnePlus3 ——> Cash Offer), I wasnt willing to waste any more time on it and took their refund. Will never deal with them again due to their warranty process.

    This time around I've bought AU Stock and hoping like hell that in the event of a warranty claim, its a lot better than the process I went through with eGlobal.

    • unwashed00 on 21/12/2017 - 14:43

      How is partial refund for bricked phone considered a good experience?

      • donbot on 21/12/2017 - 21:36

        I honestly expected to get no result. Every warranty review was horrendous, and was right on cusp of 12 months. There is one method of contact and responses take days. It wears you down.

        With that said, never again on a grey import on anything of significant value that isnt and throw away purchase.

        • unwashed00 on 22/12/2017 - 10:36

          Fair enough.

          Yeah, whenever I buy grey import I just assume there's no warranty. In some cases in still a decent deal for me. Like some DSLR lenses are twice cheaper.

  • tio on 21/12/2017 - 11:47
    +1

    as is the case for all grey imports. They are cheaper for a reason.

  • garetz on 21/12/2017 - 12:27
    -5

    contact the accc. If the vendor does not warranty for a valid time period you are still covered by consumer rights guarantee.

    • whooah1979 on 21/12/2017 - 12:30

      The accc isn't going to force Sony to honour a warranty that isn't the to begin with.

    • tio on 21/12/2017 - 12:32

      Not if the vendor is establised overseas. Having a .com.au doesn't mean it's an Australian business and falls the jurisdiction of ACCC.

      • tonyjzx on 21/12/2017 - 14:14

        yep caveat emptor

        return the camera to eglobal

        I bought an expensive SLR kit from them once and the camera clearly from a unamed Asian country. No english manaual and all their local country marks. etc.

        If it lasts out their warranty then everything else is gravy.

        Fair Trading cant do nothing as they are HQ in Hong KOng.

        You play stupid games, chances are you get stupid prizes.

        Eglobal dwi citiwide (all same) hands out stupid prizes and they can get away with it as big companies have greated power than any local country policy.

    • thewinchester on 23/12/2017 - 17:15

      You would be right garetz IF eGlobal was an Australian company.

      Australian companies are obligated under ACL for the grey import/parallel import products they sell, as blaircam’s link below explains.

      As eGlobal however is a Hong Kong company, there is no ACL obligation for them.

      Also, as eGlobal may not be authorised by the manufacturer to sell that product in the Australian market, any manufacturers warranty would be null and void outside of the country of first purchase (Hong Kong).

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