Transferring Credit Card Points to Velocity with Different Name

yessum on 21/12/2017 - 12:28
Last edited 21/12/2017 - 12:28

Hi, I recently transferred CBA Amex point to a family member's velocity account.

Is there an issue with having a different name from the credit card account and the velocity account? And if so, is there any way to fix it

The points haven't shown up in the account yet and I'm worried all the points are lost now.

Any help would be greatly appreciated.

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holdenmg on 21/12/2017 - 12:57

+1
It takes time.

Also, https://www.velocityfrequentflyer.com/content/Info/FamilyPoo…
aj3000 on 21/12/2017 - 13:16

+2

Velocity will usually reject point transfers if the names do not match. Transfer to your velocity first and then you can transfer points to an eligible family member. You can to call CBA and ask them to check the status. Get them to cancel the transfer and redirect to your own Velocity account
- yessum on 21/12/2017 - 19:02
  
  Thanks so much for your help, will try calling now!
Stoozer on 21/12/2017 - 13:17

+1

It wont work, points will be in limbo until you call them. I had the same issue. They moved the points back to cba account
- yessum on 21/12/2017 - 19:02
  
  Thanks so much for your help, will try calling now! I was really worried they were gone forever