Mobile just charged $6.99 by Cleverdaze

Dec05Dec05 on 30/12/2017 - 01:09

Hi everyone,

Just looking for a bit of advice here,if anyone has experience of this.

Today my husbands mobile got charged $6.99 by Cleverdaze for apparently signing up to a subscription to games.
He did not sign up to anything at all and ironically is quite careful about giving out his mobile number & never gives out his details.

His phone has been hit 3 times again this afternoon, by Hungama, Apply & Popular Trends. No charge was applied as he has a PAYG phone and doesn't have anymore credit on it.

He phoned Optus who were no bloody help at all - they said it's with the 3rd party.

Anyway of stopping this crap and getting his money back ?

Thanks in advance.

Mobile

Comments

  • emaydedewhy on 30/12/2017 - 01:39

    Something similar to this happened to me when I was with Optus. If you log onto your account online you can set a limit for any sort of payments like this to zero to avoid any future charges. I spoke with Optus and told them I didn't authorise the charge and they removed it from my account, however in my case it was postpaid not prepaid so it may be that they really can't do anything about it.
    Also in my case I was fairly sure the charges originated from Malware on my phone so maybe check if he has any suspicious apps installed

  • steven6 on 30/12/2017 - 01:57

    This happened to me as well. Optus won't do anything. You have to go to Cleverdaze or the TIO (Ombudsman).
    I had this happen by spelling a popular website incorrectly and getting redirected to a malicious website ad. It signed me up automatically without clicking on anything. I even made a youtube video as proof that I didn't click on anything, but Optus and the TIO weren't interested. I got my $$$ back eventually.

  • dcep on 30/12/2017 - 02:04

    is this some kind of premium sms subscription service?

    if so, telco should have settings to disable any premium sms from your service

  • chumlee on 30/12/2017 - 07:05
    +3

    Your husband is playing strip poker online. Just doesn't want to tell you

  • jsb on 30/12/2017 - 10:14

    It happened to me also. Short answer: chat with optus and ask them to disable premium services. (it will only be for 3 days as optus is discontinuing automatic payment from 1st Jan). Also ask them to register the complaint. Whatever they say, just take the print or screenshot of chat. And file complaint to TIO. You will hear back from optus in around 3 weeks and they will adjust this amount

  • mbck on 30/12/2017 - 12:43

    Blame optuS for something your husband did….right.

    Ofc he won't say what he did. It's too effing embarrassing. Go with the flow lol.

    Reminds me of this

    And the reply

    Yes this is a known issue, if you have adware it can try to post incorrect history there to trick you into visiting sites. Usually porn/casinos/cheap knock off materials. Update antivirus and be careful what you install (Incredimail, free scrabble games, free screen savers etc)

  • Dec05Dec05 on 31/12/2017 - 09:14

    Thanks for the replies everyone.

    Have changed the phone settings to disable premium charges.

    He is still getting text messages from various sites saying they have tried to subscribe him but he doesn't have enough credit.
    So I guess its lucky he doesn't have bill pay!

    It's probably a last sweep to get as much cash as they can before automatic subscriptions stop - easy money if you can get it right.

    Thanks all!

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