Refund for Train (Public Transport) Delay [Sydney]

vr4indian on 09/01/2018 - 17:41
Last edited 10/01/2018 - 01:43 by 1 other user

Hi all

Wondering what are your thoughts on getting full or partial refund when travels gets delayed ?

What i noticed is that Sydney trains are constantly getting MAJOR delays every now and then.

Considering amount of weekend trackwork , Opal charges and available technology for refund , shouldnt we deserve a partial or full refund in case of late running trains or buses?

If person does not have valud ticket then they pay few hundred dollar fine.

With same principle , if person pays valid fare , shouln't his/her journey be complete in time ( as per SLA ) and any delay should be compensate?

Please note this is not to complain about over crowded or filthy ( graffity / air con etc ) transport on certain instances.

Poll Options

  • 2
    Yes, we should get 100% refund
  • 44
    Yes, it should be based on time delay
  • 11
    No, happy to pay full fare
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Comments

  • mysterytal on 09/01/2018 - 17:49
    +2

    You have a poor choice of poll answers.

    It's not that it's "No happy to pay full fare" as I'm not but it's not necessarily Yes either. The costs will be recovered by other means. Public transport is very heavily subsidized. If we paid more in the way of fares then yes we could be entitled to a refund for a delayed journey but to pay under $3 for a multi mode (bus and train or train and tram) journey it is very cheap.

    What caused the delay? Traffic issues aren't the operators fault.

    • Savas on 09/01/2018 - 17:52

      nah they are on holidays apparently

    • vr4indian on 09/01/2018 - 17:56

      Option 3 is , i am happy to pay full amount even my train is delayed by 1 hr.

      In sydney , train fare are around $4 on an average

      Delays are caused for technical , mechanical and by all other reasons

      Meanwhile there is almost 4 million or more subsidy on sports ticket which generally include FREE transport to the venue (i read this few days beforeon SMH but not 100% certain )

    • blawler05 on 10/01/2018 - 08:51
      +2

      The current delays are caused completely by the mismanagement of Transport NSW. They implemented a new timetable, that is so tight there is no room for error. And staffing levels are so short they are working large amounts of overtime. This causes fatigue, which in turn increases sick rates.

      If you believe TfNSW, 70 people called in sick yesterday. 70 from a potential train crew staff of 3300. That is not alot of people calling in sick, and not being able to be replaced to bring an entire system to its knees.

  • retiredfeline on 09/01/2018 - 17:50
    +4

    Hahaha.

    What next? Refund of road license for traffic jams?

    There have been and there still are structural problems with the Sydney train network. Unachievable SLAs will be ignored or fudged around. So refunds will never happen, except you might get a free day for major collapse.

    • vr4indian on 09/01/2018 - 18:16

      Dont know but never offered free ride. Always paid heaps to Uber with surcharge or childcare who start charging $1 for min rate after 6 pm.

  • Savas on 09/01/2018 - 17:54
    +1

    usually the trains are usually good, i don't think the cost of the train fare is the issue. more of a problem if you miss a plane or work etc. if they were penalised for being late it might encourage them to drive dangerously.

    • jjjaar on 10/01/2018 - 08:40
      +2

      In Melbourne they are penalised for late running services. They change to express services where they skip stops. This way they make destination on time, even if the service has been compromised. Happens on all modes, every day. (I think there's been some fines against this recently though?)

      On trams you get told it's the end of the line when there's still another 10 stops. The tram turns around and the passengers are trapped waiting for the next tram that wasn't late.

      On trains they just start skipping stops so if you needed to get off you have to go back. Sometimes they'll tell you they'll be skipping so you know to get off early, but not always.

      On buses they just stop picking up more passengers it continue to drop off passengers on board.

  • whooah1979 on 09/01/2018 - 18:04
    +1

    Looks good.
    http://www.sydneytrains.info/about/our_performance/otr_summa…

    Anybody knows what happened here?

    Tue, 19 December 2017
    AM: A passenger disturbance at Parramatta caused delays to 21 trains.

    • IceCreamBandit on 09/01/2018 - 18:09

      Does it look good?

      The graphs below track our punctuality in the suburban and intercity peaks for the last five business days.

      The displayed data is from before Christmas…

      • whooah1979 on 09/01/2018 - 18:17
        +1

        The analysts could be on leave.

        • IceCreamBandit on 09/01/2018 - 18:19

          Could be…they could also be catching up on the 'on-time running figures' PDF as the current one of that page is from 2013-14 :P

    • vr4indian on 09/01/2018 - 18:11

      Thanks but on the same page

      Thu, 21 December 2017
      PM: Essential track equipment repairs at Parramatta caused delays to 11 trains.

      Wed, 20 December 2017
      PM: A lighting strike causing power issues at Cowan caused delays to 40 trains.
      PM: Power supply issues at Granville caused delays to 20 trains.
      PM: Essential track equipment repairs at Sydenham caused delays to 12 trains.

      Tue, 19 December 2017
      AM: A passenger disturbance at Parramatta caused delays to 21 trains.

      Mon, 18 December 2017
      Nil.

      Fri, 15 December 2017
      Nil.

      Note: The number of services delayed may change following the investigation of each incident.

      So point is when technology is available to identify impacted Opal customers , one can setup auto mated refund jobs.

      This is part of customer service which you will see with every business

      • whooah1979 on 09/01/2018 - 18:20

        What does the sla state?

    • vr4indian on 09/01/2018 - 18:14

      Also wait for 8 jan and 9 jan 2018 peak PM data.

      My coach sometimes has 180 plus people and one can literraly suffocate

  • IceCreamBandit on 09/01/2018 - 18:18
    +2

    If there was a quick an easy way to offer refunds for inconvenienced passengers, then refunds are great.

    I'd hate to waste my time (after already being late to work) to fill out a form to get a few dollars back in 6-8 weeks for example.

    If there were significant train delays and heaps of people got stuffed around, then perhaps offering free travel days as compensation for all passengers the next business day?

    It is frustrating that Sydney Trains just can't get it right and are continually in the news for the wrong reasons.

    Today for example, Sydney Train's excuse for running at a 'reduced frequency' (meaning entire services cancelled) was sick train drivers.

    I've never heard of a business blaming its lowered productivity on unwell employees and not having any contingency plans. Imagine airports, schools, emergency services that are unable to fulfil its obligations to society because of ill employees. There could be literal riots if this was the case.

    Some days I feel like Sydney Trains change their names to this so people could stop using #sh*ttyrail. Oh wait, it's still a thing on Twitter! /rant

    • vr4indian on 09/01/2018 - 18:26
      +1

      Bit funny as site says " Due to staff availability and earlier incidents at Gordon, Sefton, Penrith and Yagoona, "

      Staff Availability or Unavailability..he he

    • jjjaar on 10/01/2018 - 08:45

      Melbourne had a network wide train shutdown last year where services just stopped running. Some people were stuck on trains for hours.

      Anyway, they automatically refunded anyone that used their myki to touch onto the train network between certain hours.

      This, however, wasn't the best solution for everyone affected as it occurred prior to and during the evening peak and many people found alternative ways to get home so they didn't touch onto the train network at all. Even those that took trams or buses didn't get refunded.

  • dogboy on 09/01/2018 - 18:25
    +1

    Doesn't look like it is going to get any better:
    https://www.reddit.com/r/sydney/comments/7p56kn/from_a_train…

    • vr4indian on 09/01/2018 - 18:32

      True

      Platforms are too over crowded during delays spl wynyard , townhall

      Seen many many people in front of yellow line knowingly or unknowingly

      An accident may happen…take care guys.

  • smuggler on 09/01/2018 - 18:46
    +1

    Too many people in this city. How on earth can anyone enjoy this place while our infrastructure is lacking to cater for so many people.

    • whooah1979 on 09/01/2018 - 23:26

      move to the burbs, make a sea change or tree change.

      • smuggler on 10/01/2018 - 07:42
        -1

        Yeah stuff that. I avoid ethnic areas. Doesn't feel like home to me.

  • Davo1111 on 09/01/2018 - 19:15
    +1

    they have in the past. you get a travel free day, it's on a saturday from memory.

  • DarkOz on 09/01/2018 - 19:27
    +1

    Where is Option 4. We should get paid for catching public transport?

  • w3b3d1g1 on 13/12/2018 - 08:57

    Me, my family and infant were assaulted on the train and they refused to give a refund. Absolute pathetic servive. I think they take a firm stand on no refunds if the journey was completed.

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