Gearbest Scammed me of $800 and refuse to fix after acknowledging problem
Last edited 15/01/2018 - 20:48
Hey guys, so basically I purchased a OnePlus 5T in december of last year off of gearbest for close to $800 and I bought the priority tracked shipping to Australia.
Now I have been waiting nearly a month, GearBest has acknowledged that the package was lost or something and still refuse to give me a refund/replacement even though I havent received the thing I paid for.
They continuously told me to wait 7 days over and over again and now they have offered me 300 bucks back which is complete and utter bs.
A snippet from the last message from them reads:
The shipping company is actually responsible for this loss which is sadly beyond our control.
Please review in detail our shipping and insurance policy in our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
However, as you are a valuable customer, we are willing to help you the best way we possibly can.
Here are the best solutions we can offer you in this situation:
1) Resend the item upon repaying 50% of the order value.
In this case we will send you an invoice to submit the payment of 300 USD via PayPal.
Please confirm your shipping address again
2)Partial refund to your original payment account.
In this case, we can refund 300 USD to your original payment account.
Kindly let us know your decision.
Once again we apologize for any inconvenience caused.
tf do I do
Also if anyone knows a rep from GearBest please tag or something.
UPDATE 15/01/17: Gearbest Rep PM'd me asking for order info. Lets see if they agree to a full refund or continue with the partial bs