Advice on Late Newspaper Delivery

LT1 on 15/01/2018 - 11:09

Hi all,

Reaching out to the OzB community for some advice. I currently have a Home Delivery subscription to the Herald Sun (teachers subscription). It gets delivered by a distributor rather than a Newsagency.

For years the paper would be delivered at 6am each morning, but as of a couple of months ago, its been getting delivered after 7.15am during the week and after 9am weekends.

I've spoken to the Herald sun on a number of occasions (almost fortnightly) and all they say is that they will follow up with the distributor.
The Customer Reps at the Herald Sun say they "endeavour" to have it delivered by 6.30am Mon-Sat, but I've actually spoken to one the drivers and they say there is no chance to get it delivered before 7am.

I'm thinking I probably have some sort of recourse to get a partial refund, or cancel my subscription, but the thing is, I want to keep the subscription as my Wife still gets to read it before she leaves for work.

I don't want to use their horrible app either. I just want it delivered at an appropriate time.

I'm not sure if there is any way to escalate the issue any further (similar to an ombudsmen for telco's / utilities)

Anyone else had any similar experiences?

tl;dr - my newspaper is always late, what can I do?

Home & Garden

Comments

  • nocure on 15/01/2018 - 11:15
    +6

    STOP the presses

  • GG57 on 15/01/2018 - 11:29
    +1

    You can keep on complaining to the Herald Sun, or just acknowledge that this will never be resolved and move on.

    If it were me, I would cancel my subscription. I'm pretty sure your wife could use another news source each morning.

  • retiredfeline on 15/01/2018 - 11:29
    +3

    Do they offer you some kind of service guarantee? If not I don't see how you could hold them to a delivery deadline.

    Or maybe ask them to make it up sooner. 😉

  • Archi on 15/01/2018 - 11:33
    +3

    move closer to the distributor so that you can get your paper earlier

  • Halo375 on 15/01/2018 - 11:33
    +3

    I wouldn't call 7.15am as late - its just not early enough for you. They have no obligation to get it before 7am - perhaps you could ask if you could collect the paper from the newsagent instead? Alternatively you have to use their app or maybe try The Age - perhaps they have a different delivery provider that might meet your needs?

  • pennypincher98 on 15/01/2018 - 11:39

    If you want it at the time that suits you, maybe a digital subscription would work?
    Or you know, you could just go on your news app or countless other places to find your news for free.

  • Fergy1987 on 15/01/2018 - 11:43
    +1

    Id be taking this straight to the Herald Sun for a front page story!!

  • Gronk on 15/01/2018 - 12:45
    +9

    I'm not sure if there is any way to escalate the issue any further (similar to an ombudsmen for telco's / utilities)

    The newspaper delivery ombudsman is currently unavailable as he's been grounded for a week for not cleaning his room and talking back to his parents, he will return next Monday however xbox restrictions will still apply for a period of 14 days.

  • [Deactivated] on 15/01/2018 - 13:11
    +4

    Sounds like you need a digital sub, or just go to Maccas at 6am and read it for free like a normal person.

  • chumlee on 15/01/2018 - 14:08
    +3

    Why bother?

    The only part of herald scum you can sometimes believe is the date of the newspaper

  • northern nsw on 15/01/2018 - 14:10
    +1

    Here in NSW, if you become a member of the State Library, your log in allows you to access a digital copy of the Sydney Morning herald newspaper. I'm not sure where the Herald Sun is but maybe your state library has the same benefit?

  • buzymum20 on 15/01/2018 - 14:12
    +1

    Sorry there is no hope. I too have a teachers subscription and am so fed up with the delivery that I will not be renewing. I suspend my paper whilst I am away and find that it still gets delivered. Herald Sun blame the delivery agent, and they in turn blame the Herald Sun- even when I notify both parties that I am suspending.
    Herald Sun's attitude was that "teachers get it as such a good price.." and are just not interested. And they wonder why people are not buying papers! You won't get a refund too as the teacher subscription runs out on something like 24/01/2018 and the new one doesn't start until a day or two later- unless of course you have paid in advance for this year and then, yes, you should get full refund if that is what you want.

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