Yarra Tram Compensation for Not Meeting Targets in December 2017 - Daily Fare for Eligible Passengers

ectogammat on 21/01/2018 - 15:31

Don't know if this qualifies as a deal, hence posting here in the forums.

Under our agreement with Public Transport Victoria (PTV), if our monthly network performance falls below set thresholds for service reliability (98 per cent) or punctuality (77 per cent), Yarra Trams will provide compensation to eligible passengers.

Trams delivered 97.9 per cent of services in December with 80.7 per cent of services arriving on time. The result for reliability means that Yarra Trams has not met the performance threshold and eligible passengers may claim compensation.

Who is eligible?

Eligible passengers are those who hold a myki pass valid for 28 days or more, and who have touched on on a tram, at least 10 days of the month.

If you are eligible, you will receive a credit on your myki equivalent to 1 Daily fare.

Process to claim the compensations is easy:

  1. Go here: http://www.yarratrams.com.au/contact-us/getting-in-touch/mon…

  2. Fill in details: name, email/postal address, myki card number.

  3. Sit back and wait for confirmation that you'll receive the compensation. I've received the email which states that I'll be credited with myki money equivalent to one daily full fare, which I believe is $8.60.

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Comments

  • railspider on 21/01/2018 - 15:39
    +6

    Why wouldn't this credit be automatically applied? YT has all the data and clearly know who is eligible. A bit dodgy to make the process a manual one

    • ectogammat on 21/01/2018 - 15:42
      +3

      I totally agree, hence why I posted this, in the hopes of making more people aware so as to maximise claims from eligible passengers.

    • jimbobaus on 21/01/2018 - 16:37
      +5

      When the contracts were signed, Metro and Yarra Trams both insisted that customers claim.
      Making it manual means the onus is on the passenger to claim if they are eligible… and thus the operator can avoid paying out when passengers do not bother to claim.

    • bobbified on 21/01/2018 - 16:49

      The free travel for a day as compensation really makes no difference. The people who use 28 day or more passes are usually those who use it every day. The "free day" just means that their cycle is one day later. Financially, they still pay the same until the day they eventually retire and no longer use the transport system - that's when they end up paying one day less.

      • ectogammat on 21/01/2018 - 17:45
        +2

        Yep. This is me with my myki passes however having the myki money balance in my card would be handy come that day when the online system lets me down despite buying a myki pass more than 24 hours prior to needing to use it. It's happened before :(

      • jjjaar on 21/01/2018 - 20:38

        You can pay for your myki pass with myki money. Just add the difference to your money and pay for your pass with the money. Then it's not delaying the cycle (and getting jobbed for the one day) but putting it back into your cycle.

        Alternatively you can pay for someone else's myki with yours, so could get them to pay you if that person uses money not passes.

  • jjjaar on 21/01/2018 - 20:38

    Any word on the Metro one? I know they failed too.

    Edit: they failed PTV standards but still did enough to not pay customers compensation.

    • 0FoxGiven on 21/01/2018 - 23:13

      True I have faced horrible service for the past 2 months. At least 1 or 2 significant delays per week.

      • jjjaar on 22/01/2018 - 08:14

        Agreed they've been poor. There's been at least one cancelled morning and evening train every day on my line for a month but thankfully not always coinciding with when I want to travel.

  • markathome on 21/01/2018 - 20:39

    I'm just one person. But I'd definitely support posting this as a deal. :-)

  • Sage on 21/01/2018 - 23:01

    They should do this for the trains too, they'd always be free.

    • 88mph on 22/01/2018 - 04:27

      They do, publish their stats monthly and on the info board at every station, often ineligible due to crafty ways of fudging the stats, e.g station skipping.

    • jjjaar on 22/01/2018 - 08:20

      They failed their new standard set by PTV but they have a different, lower, target in order to trigger compensation.

      That is, they will be fined by PTV if punctuality is below 92% but don't have to compensate unless its below 90%.

      They also have another target for delivery (so even if a train is like two hours late, if it runs, it passes the delivery target).

  • 88mph on 22/01/2018 - 04:34

    Op, can confirm this had been the process going back decades. I used to have monthly Metcards/Mykis when I commuted into the city daily (don't anymore), and often claimed compo from Connex, later Metro.

    It has always been a manual process, despite all the pre-existing tech to do it smarter. Like some have said, its their way of cost saving I guess - only rebate the ones bothered enough to claim.

  • mitty on 23/01/2018 - 14:07
    +1

    FYI I applied for the compo. I'd touched on trams 19 times across 13 days so more than enough to qualify on my yearly pass, but I got an email back saying I wasn't eligible. I replied with info from the myki website showing I was eligible and got another email back apologising and saying I would get the credit in the next 15 days. So just in case you get the same email, you can appeal the decision and it's not that hard to check the info on the myki website (I just copy and pasted it into a text document and counted the number of tram touch ons).

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