Hi guys,I am a long time member and lurker in the Ozbargain community. I wanted to share this experience so you guys are aware and not have to go through what I did.
Just before Christmas, I bought a iPad Pro as a gift for my husband from Myer. The Myer store I went to(investigation purpose I can’t name which store) had none in stock according to their system. The sales assistance said he’ll have a look and came back with an unopened sealed iPad Pro 10.5. I paid the full retail price and didn’t have any thought about inspecting the iPad.
Come Xmas day, gift unwrapped, the iPad felt very strange- it was lighter than usual, the charging outlet was faulty and the home button was jammed. iPad wouldn’t start at all. So I decided to make an appointment and go to Apple Genius to complain and replace this faulty unit.
Got the shock of my life when the Apple techi confirmed it's either a demo unit or it’s an empty shell unit!
It gets even more shadier…..The history of this unit went as far as being registered in 2013 to some bloke from US (was there even an iPad 10.5 at that time?) Get this- the iPad serial number nor the model number didn’t match the box serial and model number. The Apple tech said I had to go back to Myer store to deal with them directly. Which was a pain as I really wanted a replacement ASAP as we were going for a month holiday soon.
I went to a different Myer store as the original Myer store I bought it from was too far to travel. I felt such disappointment and anger as not only did I was turned away. But they made me feel like I’m responsible for it! They asked if this was the original unit? Stating to me that the serial number doesn’t match the box? Questioning why did it me a week to return to them. It was only open at Xmas, apparently Myer have a 7 day warranty with Apple. Anything after it gets more complicated? Is that true?
After much harassment, I left and drove 60km to the original store I bought it from. Thankfully, the Manager from the electronics was very switched on and quickly attended to me and swiftly gave Apple a call. After the earlier harressment, I was prepared to put up a fight for my consumer rights and report them to ACCC and take it up with TV news/media…etc. Thankfully, They reordered another unit as a replacement for me in the end. However, I was still annoyed that they needed my drivers licence copy for their records.
I was frustrated with the whole ordeal and felt I can’t trust anything that’s sold even from a reputable store like Myer and Apple. And how the hell did a fake unit get to Myer unknowingly and supplied by Apple?!
My warning to my Fellow Ozbargains - check your purchase items before leaving the store and make sure they are what it’s meant to be. I have so many questions to how I was responded by Apple and Myer. And how it should have been dealt with. Have you guys had something similar situation? I hate to think how many of us have been duped and our consumer rights wasn’t enough to protect us.
I’m just adding to my original post due to some comments from the community-
My intention is genuine and It is a serious concern There are scrupulous people out there that are getting away with scamming whether it’s scamming Myer or any retail shop. My point is that WE the end users will end up getting burnt and end up paying the price for it.
On a different scenario, I bought a mini iPad as well for my mum as a Xmas gift during the OW offer and did not plan to open to check the unit as I wanted it sealed when gifting her.
Now, Mum is living overseas. Hypothetically speaking, imagine if it was the Fake IPad that was going to be gifted to her. How am I, as a customer be able to excercise my customer rights if this happens? Myer will probably not honour it as it is no longer in their Return timeframe ( to ship it back to Aust) Apple will perhaps not entertain me as I purchase it from Myer. So that leaves me with nothing. We could report to ACCCto conduct an investigation and continue to fight for it but at what price?
Yes, I am so so relief that I got my replacement IPad in the end! And yes I have moved on… hence why I am giving you guys a heads up to take caution when purchasing big ticket item, that’s all. And yes, I did opened mum’s sealed mini iPad and thankfully it’s genuine. 😅