Need Help from a Company Not Refunding My Payment

No Username on 06/02/2018 - 17:52
Last edited 06/02/2018 - 19:18 by 1 other user

Hi.

I have a few questions about getting my money back from a subscription type plan.

I pay monthly for an Adobe AI plugin service and no longer wish no pay. However my plan is still active and I want to get a refund from my last automatic payment. I have contacted the business multiple time, but they keep saying that they can't refund active subscription even though the key has not been used as I am still using last months key. My plan was active on Jan 06 canceled on Jan 29. I have emailed them multiple times and now they are just ignoring me. I think that they are trying to buy time so that it will past 30 days.

Can I get PayPal to cancel it? or can I get the ACCC involved even though it is a US based company?

• 

  KBZ on 06/02/2018 - 18:45

  +1

  If it's a preapproved payment schedule from Paypal you can cancel it
  https://www.paypal.com/us/selfhelp/article/how-do-i-cancel-a…

  As for the disputed payment you could go via Paypal and worst comes to worse chargeback via your CC company.

  • 

    [Deactivated] on 06/02/2018 - 19:11

    +1

    this, make sure you remove.

  • 

    No Username on 06/02/2018 - 19:38

    I removed it from my active payment section but it still said preapproved. The only option i got was shipping refund, but it is a digital good.

• 

  chumlee on 06/02/2018 - 18:52

  What do the terms and conditions state?

  • 

    No Username on 06/02/2018 - 19:36

    No contract can cancel anytime
    Can't refund used keys or when plan is activated

    • 

      chumlee on 06/02/2018 - 19:53

      May be no contract but there will still be terms and conditions attached to usage

• 

  PissLUR on 06/02/2018 - 19:02

  did you try to cancel before the subscription renewal date?

  • 

    No Username on 06/02/2018 - 19:37

    Yes but the payment is set up to pay early 5 days.

    • 

      PissLUR on 06/02/2018 - 19:55

      how long have you been subscribing to this service? did you know that the payment is always taken early?

• 

  realfancyman on 06/02/2018 - 19:11

  Did you cancel it before it renewed?

• 

  [Deactivated] on 06/02/2018 - 20:04

  Keep in mind some services require 30 days notice for cancellation, even without a fixed term contract.

  But otherwise, if they refuse to respond and you paid on credit card you can raise a dispute with your bank.

  The ACCC will do nothing if it's not an Australian company.