With the latest price rise on <500g parcels at Australia Post, I have been using Officeworks Mailman to send eBay parcels (I'm the seller). However, out of 23 parcels sent in the last 3 months, 11 have had issues. Two lost completely with long-ongoing queries, two sent mistakenly back to my / senders address (used their satchel so senders address is on the back, clearly labelled and a lot smaller than front "send to" address) and seven parcels arrived very late, more than 5 days past the maximum estimated delivery times (which for Officeworks Mailman is already quite liberal to cover themselves).
If I call Officeworks they just tell me to open an online query, which states on their website they will respond to within 2 business days yet that has only been achieved once. Average of 4 business days and the worst two were 12 and 13. And it's always generic advice, no support.
As an eBay seller, I post the items within 24 hours of receiving payment and upload the tracking numbers straight away, yet I have had seven cases of neutral and negative feedback from these incidents.
I will probably go back to Aus Post, although I have had similar issues the incidence has been a lot less. Doesn't seem worth it to save myself / buyers a small amount of money. I wanted to know has anyone else had such issues with Officeworks Mailman?
I've stuck with Auspost Ebay labels and while it is more expensive by a few $, the hassle-free (100%) has been great. The main issue I have see is they don't scan about 30% of the time when I hand it over so the seller gets impatient and then suddenly it is at their door.