Cashrewards Ticket Replies

AussieMark on 13/02/2018 - 09:30
Last edited 13/02/2018 - 11:12 by 1 other user

Hi guys, been a member of cash rewards for years and years and always loved them and promoted.

I got an email saying we have a reply for you… When I open it is has zero details or explaination

Ticket Resolved - [#127285] Cashrewards - My Rewards Support - Incorrectly Declined - HP Australia

So does that mean they shouldn't have declined it or what? I've sent support tickets and another 2 weeks have went by with no reply.

Update - very quick reply from TA, thank you and money now in my account. Have passed on a note there may be a glitch with their ticketing system

Much appreciated

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Cashrewards

Third-Party

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  buzymum20 on 13/02/2018 - 09:41

  Yes, I have been thinking the same. Booked a hotel through Wotif last week, 4.9% cashback from memory. But luckily I checked price through tripadvisor and clicking through their link to Wotif (same hotel) saved me more than 10%. My account is languishing around $3 balance and not likely to accumulate any time soon. A pity as it used to be good.

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  [Deactivated] on 13/02/2018 - 09:44

  Message TA

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  Store Reptightarse @ Cashrewards on 13/02/2018 - 10:07

  +5

  Hi AussieMark. The email you received from us was spot on, in that your transaction was incorrectly declined by the affiliate network (not by CR). What wasn't explained was that we were waiting on the funds to be cleared by them, at which time they'd be made available to your account as approved. I've now actioned this for you, and you can see these funds in your account right now. Apologies for the lack of info in the original email, but happy it's all sorted now in your favour. Thanks. TA.

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    AussieMark on 13/02/2018 - 10:12

    +1

    thank you for your reply. There may be a glitch in your support system or emails as I sent about alot of queries and waited 2 weeks - no reply.

    APpreciate you looking at this as I wasnt clear thank you

    • 

      Store Reptightarse @ Cashrewards on 13/02/2018 - 10:18

      +3

      A pleasure as always. We normally respond to tickets within 48 hours. I'm not making excuses, but the person that was in charge of handling your query is no longer at CR, so this ticket was locked into his system and was in the process of being migrated to another CS rep. Again, all I can do is apologise.

      • 

        AussieMark on 13/02/2018 - 10:20

        +3

        ah that explains it, to be fair it was probably a complicated case as HP delayed my laptop order by 2 months and upgraded it to another model :)

        That may have affected the tracking