Credit Card Price Guarantee

cucumber on 07/03/2018 - 14:44

A few weeks I bought a couch from FocusOn with my credit card. Last week they had a sale and their price dropped below what i paid for. I put a claim through with my the price guarantee insurer. They got back to me asking for a 'Printed Catalog' which their policy wordings actually state. Now, FocusOn didn't have a printed catalog showing the discounted price (I went into the store to ask). I became aware of the price drop from their promotional SMS and their website which shows the price (which I screenshotted and submitted with the claim application but they said it's not good enough).

This is the exact wordings from their Ts & Cs:

This cover guarantees the cardholder gets the best price if, within 21 days after the purchase of a personal good, they advise us that they have subsequent to their purchase, received a printed catalogue showing the same personal good (same model number and same model year), by the same manufacturer, for a lower price from a store within 25 kilometres of the store from where the personal good was purchased, and the price difference is greater than A$75.

The price difference is $250. Do you reckon I have a chance to contest their decline? Or should I just accept my fate?

Financial

Comments

  • dcep on 07/03/2018 - 14:57
    +3

    yeah, forget it. cancel the cc and get a better one (after checking tnc)

    to me, printed catalogue = website advertised price

    • cucumber on 07/03/2018 - 16:17

      I told them these days and age who send out printed catalogue anymore? Everything is advertised online. They wouldn't budge. Said nothing they can do because that's the wording of the policy. Then I said printed catalogue should include printed online catalogue (it doesn't say online catalogue is excluded). That's when the person said well you are welcome to contest after we decline it formally.

      • [Deactivated] on 07/03/2018 - 18:35
        +1

        see what the Checkout and Choice opinion on this is.
        Here is the good guys price guarantee that excludes The Good Guys
        https://www.youtube.com/watch?v=Z5AjobiNTUc

        http://www.abc.net.au/tv/thecheckout/futube/submissions.htm

        to me Print is the reproduction of text and images using a visual medium
        Print can be on paper, concrete, slate, a cow, TV, a computer display.

        An advertised price displayed on a TV , the seller must honour the display even though it is not a permanent press paper. If you approached the seller with the website advertised price would honour that, in return that is expected to reciprocated by the CC company

        I consider the 'Printed Catalogue' term is an unfair unbalanced terms of contract , considering 1% if any retailers use leterbox drops anymore.
        Unfair constraints on taking advantage of the insurance is no different than a weighted dice.

        The credit card price protection insurance cannot use weasel words.
        You are
        a. entitled to the price protection payment
        or
        B. a full refund on all fees paid to the payment protection insurance product (annual credit card fees) as it is clearly a product not fit for purpose, a reasonable person would not have committed to the product if such primitive restrictive terms were clearer

  • Ryanek on 07/03/2018 - 15:00
    +1

    I can understand why a screenshot of an online price is not enough as it is quite easy to alter online content.

    It says clearly in the T&C you need a printed catalogue so yeah, it looks like you have to give it a miss.

    • cucumber on 07/03/2018 - 16:20
      +1

      Point taken. A printed catalogue can also be altered (although require more work). If one goes down the path of altering online content to get the claim through, they're running the risk of insurance fraud. It isn't hard for the insurer company to phone up the vendor to verify if the information is legit.

  • tsunamisurfer on 07/03/2018 - 15:13

    Can't you give them a link to the website now that shows the new promo price?

    • cucumber on 07/03/2018 - 16:18

      They said they wanted the printed catalogue and nothing else.

  • Shibuya on 07/03/2018 - 15:40
    +1

    Had the same issue with my CC provider, they would not budge on the 'printed catalogue' as proof of price drop. So I just gave up and hung up the phone.

  • JimmyF on 07/03/2018 - 16:14

    and who is this credit card company?

    • cucumber on 07/03/2018 - 16:18

      BOM. Allianz is the insurer.

      • JimmyF on 07/03/2018 - 16:22
        +1

        Ta…. Shall avoid them!

        • MeesusEff on 07/03/2018 - 17:37

          Isnt Allianz what the Coles Account Cover Plus got moved over to?

        • JimmyF on 07/03/2018 - 17:43

          @kza2610:

          ¯\_(ツ)_/¯

        • John Kimble on 07/03/2018 - 19:16

          @kza2610: it's currently hallmark, dunno what it was before.

          https://financialservices.coles.com.au/credit-cards/about-ou…

          The insurers are Hallmark Life Insurance Company Ltd. ABN 87 008 446 884 AFSL 243469 for Life Cover, including Critical Illness benefit and Accidental Death Cover, and Hallmark General Insurance Company Ltd. ABN 82 008 477 647 AFSL 243478 (Hallmark General) for Price Protection, Merchandise Protection, Stolen Card Cover, Disability Cover, Involuntary Unemployment Cover, Total and Permanent Disability benefit, Accidental Bodily Injury Cover and Extra Care Cover.

  • [Deactivated] on 07/03/2018 - 16:21
    +2

    Would be a shame if you took one of their old printed catalogues and photoshopped it….

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