Brand New HP Laptop Freezing/Crashing/Blue Screen in Windows 10

Lparshath123 on 11/03/2018 - 12:10
Last edited 11/03/2018 - 13:06 by 1 other user

Two days ago I purchased this HP laptop from Bing Lee. It was going well for the first 10 minutes of use then the screen started to blink and the computer froze then crashed then blue screened.

After restarting this kept happening every 10 minutes. I tried updating the suggested updates from the HP software and it kind of worked for about 30 mins to 1 hour. However, the crashing and blue screen kept happening the day after and today as well. I don't know if it's a software issue or if I need to change the settings.

Can anyone help please?
Thanks

• 

  No Username on 11/03/2018 - 12:20

  +6

  Get it replaced.

• 

  Quantumcat on 11/03/2018 - 12:48

  +3

  As above, take it back where you bought it and complain, come back here if you don't get a satisfactory solution

• 

  FireRunner on 11/03/2018 - 14:39

  +2

  Sounds like a hardware issue, even if its not just return it as it should just work straight out of the box.

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  JH100 on 11/03/2018 - 14:45

  AS above … but also have a look here https://www.askwoody.com/

  There are so many issues with recent hard/software vulnerabilities and Win 10 and updates/grades on various hard/software the best advice I got is to wait till it's all sorted to buy new hardware.

• 

  Cheeper on 11/03/2018 - 14:58

  Take it back. Dont try to fix it.
  It is the sellers responsibility to sort it out so dont go looking for solutions yourself.

• 

  Ryanek on 11/03/2018 - 15:28

  +1

  Check the Event Viewer, it usually gives you a good indication of the problem. Also load in safe mode to check it’s not driver issues.

  • 

    parshath123 on 11/03/2018 - 16:04

    it runs okay in normal mode but when i tried safe mode it took minutes to just move a mouse and was heaps worse on safe mode

    • 

      JH100 on 11/03/2018 - 16:25

      As others have said, don't try fix it yourself. It's a new machine and shouldn't have an issue at all.

      Just bring it back and if you must have one get a replacement, or just get a refund and see what people here are buying and follow the crowd.

      • 

        Ryanek on 11/03/2018 - 17:06

        My advice is to do general troubleshooting first. Why go to all the trouble of a replacement if it's just an outdated driver.

• 

  DerpFactory on 11/03/2018 - 17:30

  Try a live linux distro
  can be booted from usb

  It may narrow down the causes if it doesn't reboot / flash

• 

  SlartiBartFozz on 12/03/2018 - 21:33

  If you have installed any software or hardware, you should check first whether that is causing a compatibility issue (even a mouse can cause issues, never mind if they worked fine with a previous computer), or you may be wasting your time and effort returning it especially if you purchased online.

  It sounds like it's likely to be a hardware issue. In any case, you would be well within your rights to return it according to consumer law you should be able to return and replace on the spot with a brand new unit (what you have may be a returned unit already);
  However if you had purchased a customized build or on sale you may still run into issues with the retailer.