Amazon Australia Warranty for Electronic Items

Lglee19705 on 18/03/2018 - 01:34

Hi everyone,

I'm looking for a new pair of headphones, and it looks like buying on Amazon Australia might be the best (i.e. cheapest) option.
Only thing I am concerned about is warranty.
If I purchase from Amazon Australia, will they honour the Australian Consumer Law and validate warranty claims given that the claim is within the limited warranty period of the item in question?
If so, how would I go about claiming warranty too?
I have heard of people using Amazon US running into issues - but as this is Amazon Australia, surely they are bound by our ACL?

Thanks very much for any assistance!

Electrical & Electronics

Related Stores

Amazon AU
Amazon AU
Marketplace

Comments

  • jeffr on 18/03/2018 - 01:55
    +3

    Glee1975 - like most purchases you should read the conditions of sale on the Amazon Australia web site.

    https://www.amazon.com.au/gp/help/customer/display.html?node…

    Clause 5

    1. PRODUCT INFORMATION

    Unless expressly indicated otherwise, Amazon is not the manufacturer of the products sold on this website. While we work to ensure that product information on our website is correct, products and any product packaging and materials may be different from that displayed on our website. All information about the products on our website is provided for information purposes only and our sole liability in the event any incorrect product information will be to accept a return of the product in accordance with our returns policies and your statutory rights. We recommend that you do not rely solely on the information presented on our website. Please always read labels, warnings and directions provided with the product before use.

    Looking at each item you will see a "Seller" and "Delivery" information. Some sellers are located overseas. The short answer to your question is that the warranty is provided by the seller (and in some cases the seller is amazon.com.au)

    • glee19705 on 18/03/2018 - 22:15

      Thanks for your assistance! Cleared things up nicely :)
      Just one more question - if Amazon is not an authorised reseller of the item, should I still be able to claim warranty by either the seller or the manufacturer (as I am entitled to under the Aus Consumer Law)?

  • whooah1979 on 18/03/2018 - 09:20
    +1

    Items sold by Amazon are covered by Amazon. Items that are sold by a third-party is covered by the third-party.

    • try2bhelpful on 18/03/2018 - 09:47

      Something people need to be cognisant about. We have already seen some dodgy sellers through Amazon Australia already.

    • glee19705 on 18/03/2018 - 22:17

      Awesome, thanks so much for clarifying that!

  • Diji1 on 18/03/2018 - 12:05
    +1

    Amazon Australia, will they honour the Australian Consumer Law

    One would assume so but given Amazon's gargantuan wallet and Australia's simply appalling lack of legislation regarding foreign entities paying political parties - it's like Australia is set up to be run by foreign power - who knows.

    One would assume it is.

    • glee19705 on 18/03/2018 - 22:16

      I really hope so - thank you!

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