As an update, Dewalt has come back to me to honour the redemption offer after the initial refusal.
So, I had purchased the Dewalt DHS780T2A-XE Cordless Sliding Compound Mitre Saw Kit for $1144 from Bunnings from the below deal:
Dewalt was offering 2 redemption freebies
1) 6ah 54v battery DCB546-XE &
2) mitre saw stand DE7033-XE
for purchasing this mitre saw.
I had submitted the redemption claim via their online redemption website on the 31st January 2018 and received an automatic reply saying "Your Guaranteed Tough Redemption is on it's way!"
After 45 days, still no sign of the redemption items. So I contacted Dewalt. This is the Redemption Manager's reply:
"Regret to say that we won’t be able offer you a redemption for this purchase as it has already discounted from Bunnings. Redemption promotion is valid for the full priced product as this product’s original price is 1,649.00.
Apologies for any inconvenience caused.
You can find all Redemption Terms & Conditions here: https://www.guaranteedtough.com.au/terms-conditions/ "
I read the terms and conditons and what I could find was "This offer cannot be used in conjunction with any other offer.", but nothing saying it has to be full retail price. Even so, it was a on the shelf price at Bunnings.
Sydney Tools even advertised the same kit with the 2 redemption items during the same peiod.
Anyone else had the same issue with the redemption?
Do you guys reckon Dewalt is being unreasonable here for denying the redemption?