DOA Pixel Device with DWI

18 on 29/03/2018 - 20:47
Last edited 29/03/2018 - 21:31 by 1 other user

I purchased a Google Pixel from the DWI website a few weeks and just received it yesterday! When I unboxed it and tried to open it, the screen was black and it did not show any signs of life. I have tried charging it for the past 5 hours, but still no luck!

The dodgy thing is that DWI have a 14 day return policy for DOA devices FROM INVOICE DATE, and guess how long delivery and processing took… MORE THAN 14 days!

I did a big mistake of buying using my debit card rather than Paypal and I am not sure what I should do from here on.

Thank you!

Mobile Google Mobile Phone Android

Related Stores

DWI Digital Cameras (Digital World International)
DWI Digital Cameras (Digital World International)

Comments

  • pennypincher98 on 29/03/2018 - 20:53

    Remember your rights under the Australian Consumer Law, you should be given 30 days. Not sure about this if it's not AU stock

    Try and claim warranty - they have 12 months.

    • whooah1979 on 29/03/2018 - 22:56

      digital world international ltd is incorporated in hk cr #2576756. they're not operating in australia other than having a registered abn for the domain name.
      https://www.dwidigitalcameras.com.au/frequently-asked-questi…

      Q: Do you have offices or warehouse in Australia? I see the numbers for different states.
      A: No, there is no offices/or warehouse in Australia. We are an overseas business. The numbers on the website are the call centre numbers and your calls get transferred to Hong Kong at a local call rate.

      https://abr.business.gov.au/SearchByAbn.aspx?abn=58003759662

      • DogGunn on 30/03/2018 - 00:59

        Being incorporated overseas doesn't get you out of Australian Consumer Law (see ACCC v Valve) - however it becomes an issue of how to get the matter enforced. In this case, it may be impossible.

  • Blitzfx on 29/03/2018 - 21:53

    you can still claim warranty

    https://www.dwidigitalcameras.com.au/warranty/

  • garetz on 29/03/2018 - 21:54
    -3

    Just ask for a refund, if they refuse since you received an item not as described as it was DOA, do a charge back on your credit card. DWI has to prove they sent you a working item, and since they cant you will get a refund.

  • whooah1979 on 29/03/2018 - 22:33

    https://www.dwidigitalcameras.com.au/terms-and-condition
    8. Warranties

    Unless stated otherwise, all goods sold by Digital World International on the website carry a 12 Month In House Warranty by Digital World International Hong Kong.

    If the buyer wishes to make a claim under this warranty, the buyer shall give written notice to DWI or its agents within 30 days of the discovery of the defect and give DWI or its agent's reasonable opportunity to inspect the goods in question. DWI shall not be liable for any damage if the Buyer makes any further use of the goods after giving notice, or if they alter or repair the goods without permission from DWI or its agents. DWI's liability under the warranty shall be limited to repairing or replacing the goods in question or refunding the price of such goods.
    Please refer to DWI Term of Warranty for more details.

  • follow on 30/03/2018 - 00:54

    debit mastercard/visa tho?

  • toomuchdogfur on 30/03/2018 - 03:35
    +2

    Have you contacted them about it yet?

    I bought a Pixel from an overseas eBay shop a little while back and it was also almost-DOA - it powered on but simply would not recharge the battery when plugged in. Downloaded some battery monitoring apps and found that the phone's temperature sensor was constantly reporting OVERHEAT, thus the phone was refusing to charge the battery for safety reasons (though it would still run when plugged into mains). Maybe you have a similar issue - I was just fortunate enough to receive the phone with 70% charge which was enough to diagnose the issue.

    Anyway the shop I bought it from was pretty good about it - gave me a pre-paid label, I sent the phone back and they ended up just giving me a refund. Might have dodged a bullet actually considering there's a current class action lawsuit over the Pixel's hardware flaws.

    • frondono on 30/03/2018 - 10:45

      I'm surprised this isn't a little higher up. A little communication goes a long way.

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