Kogan Mobile Set More Restraints on Their Specials/Promotions

jmmjbb on 31/03/2018 - 18:21
Last edited 01/04/2018 - 15:33 by 1 other user

Kogan mobie set more restraints on their specials/promotions

Just last prom is BRING YOUR NUMBER free 30 days Extra Large Plan(23G data). Todays I tried to activate the voucher code online, but the website shown the voucher code is INVALID. Then I called the kogan service line. The operator told me very directly "Because your number is a port-out&port-in one, so the system blocked the prom voucher code using…" At last, he gave a let-off this time, but told me not to do like this next time…In the chatting I asked another question how long they define the "new customers"(before,the operater announced all the specials and promotions are for new customers and attract the new customers ) if a port-out/port-in happened. Because it's impossible to ban a port-out number to port back forever with the promotions. Honestly speaking, the prom is the very reason I choose the Kogan mobile. He didn't give the exact answer but didn't deny "one month" I mentioned. So maybe the Kogan mobile system has setup the time limit threshhold of "new customers when port-out/port-in" as "one month".

Together with last time promotion post(https://www.ozbargain.com.au/node/362359). There has been one limit condition over there:
Not valid for customers who transfer their existing Australian mobile phone number from Vodafone — as Kogan is a Vodafone MVNO (virtual operator)

and now one more restraint:
You can't use port-in/port-out method at least within one-month to take advantage of the promotions

But the point is if the Kogan set these limits, it should display them at the promotion product page. The consumers have the right to know.

Related Stores

Kogan Mobile

• 

  [Deactivated] on 31/03/2018 - 18:57

  +1

  Not surprised at all.
  Game the system and it's just a matter of time before you get caught.

  • 

    Diji1 on 31/03/2018 - 21:58

    Changing providers is not gaming the system.

    • 

      [Deactivated] on 31/03/2018 - 22:00

      +7

      Not at all. Changing providers isn't gaming the system at all.

      But porting out then in, especially within one month, to avail the same offer that was originally intended for new customers, is.

• 

  spychiatrist on 31/03/2018 - 21:07

  +7

  Hey, I took advantage of your deals and now you tighten the screws! Not fair! Good on Kogan. They're a business.

• 

  [Deactivated] on 31/03/2018 - 21:39

  +2

  cuntomers

  I see what you did there…

• 

  akanie on 31/03/2018 - 21:49

  is there an email address i can send email to them? my voucher code shows invalid n it exp tonite at 11.59, they have already closed and i cant seem to find any email address to contact them

  • 

    [Deactivated] on 31/03/2018 - 22:28

    +2

    Fat chance of getting a response anytime before the end of Easter Sir…

  • 

    aragornelessar on 31/03/2018 - 23:47

    Yep, good luck with that… We got a SIM that didn't work when we activated it earlier this week. They sent out a replacement SIM 'express post', but it hasn't arrived yet so guess who's phone-less for the long weekend! Lesson learnt

• 

  whooah1979 on 31/03/2018 - 23:54

  Buy the 365 sim. No more wasting time on porting.

• 

  Emerald Owl on 01/04/2018 - 02:27

  +1

  God, porting phone number every month…. Sometimes there’s too much hassle for 20gb of data.

  • 

    coco1458 on 01/04/2018 - 06:40

    The adrenalin kick from porting a phone number is real, but in all honesty it is too much hassle for 20gb of data.
    Burner sims are the way forward

• 

  jmmjbb on 01/04/2018 - 06:40

  Looks like I should get a dual-sim phone now(one for normal-use/call/text, one for data-use. data sim just use a $2 sim to get a new number each time then port to Kogan). have to give up iphone…

  • 

    simmos on 01/04/2018 - 14:42

    Keep your iPhone and buy and pocket hotspot. This is what I am going to do.

• 

  relicsinner on 01/04/2018 - 08:22

  They stuffed up my quick port and got the same “warning” have been out of phone for 3 days now … still trying to get them to fix it. Am considering porting it out to Optus. Does anyone know if that is possible for a number which is yet to be assigned?

  • 

    mtrkr on 01/04/2018 - 21:36

    omg sounds exactly like my problem past 3 days, 3 promises in past 24 hours that the problem would be "fixed in 1 hour"… and then nothing, no service. And previous telstra service dead because "port was successful"… what to do now?

• 

  Allan Thomas on 01/04/2018 - 09:19

  "New cuntomers" FFS!

• 

  simmos on 01/04/2018 - 14:43

  Wondered when this would happen. Only a matter of time. There are plenty of ways to circumvent this however.

• 

  eggles01 on 01/04/2018 - 16:14

  -1

  last November 2017 I purchased a thirty day prepaid from Kogan for $4.90 just to use the service for one month as I was returning to my original provider,I checked my bank balance as I had my gas bill to be paid and in Feb 2018 to my surprise I was missing $100 I went into my statement and found that Kogan had billed me for 2 more months,I did not tic the direct debit box as I wanted it for a month,my bank got 1 $49.90 payment back but was having difficulty with the other one,I did not receive the original kit or sim voucher from them so it appears that they had regenerated an old account going back almost 2 years in 2016 and they cannot provide me with anything to show I had used their service in 2016/17/18,do not provide your bank etc details unless you use PayPal for payment,some people do not like PayPal but at least you have a claim with them

• 

  Micko179 on 02/04/2018 - 03:28

  You deserve everything you get! 'New customers' is pretty simple English!

• 

  waterbottled on 02/04/2018 - 11:13

  +1

  The limit kogan set is "new customers". Its pretty self explanatory.