Kogan Mobile Set More Restraints on Their Specials/Promotions
Last edited 01/04/2018 - 15:33 by 1 other user
Kogan mobie set more restraints on their specials/promotions
Just last prom is BRING YOUR NUMBER free 30 days Extra Large Plan(23G data). Todays I tried to activate the voucher code online, but the website shown the voucher code is INVALID. Then I called the kogan service line. The operator told me very directly "Because your number is a port-out&port-in one, so the system blocked the prom voucher code using…" At last, he gave a let-off this time, but told me not to do like this next time…In the chatting I asked another question how long they define the "new customers"(before,the operater announced all the specials and promotions are for new customers and attract the new customers ) if a port-out/port-in happened. Because it's impossible to ban a port-out number to port back forever with the promotions. Honestly speaking, the prom is the very reason I choose the Kogan mobile. He didn't give the exact answer but didn't deny "one month" I mentioned. So maybe the Kogan mobile system has setup the time limit threshhold of "new customers when port-out/port-in" as "one month".
Together with last time promotion post(https://www.ozbargain.com.au/node/362359). There has been one limit condition over there:
Not valid for customers who transfer their existing Australian mobile phone number from Vodafone — as Kogan is a Vodafone MVNO (virtual operator)
and now one more restraint:
You can't use port-in/port-out method at least within one-month to take advantage of the promotions
But the point is if the Kogan set these limits, it should display them at the promotion product page. The consumers have the right to know.