Kogan Mobile Set More Restraints on Their Specials/Promotions

Kogan mobie set more restraints on their specials/promotions

Just last prom is BRING YOUR NUMBER free 30 days Extra Large Plan(23G data). Todays I tried to activate the voucher code online, but the website shown the voucher code is INVALID. Then I called the kogan service line. The operator told me very directly "Because your number is a port-out&port-in one, so the system blocked the prom voucher code using…" At last, he gave a let-off this time, but told me not to do like this next time…In the chatting I asked another question how long they define the "new customers"(before,the operater announced all the specials and promotions are for new customers and attract the new customers ) if a port-out/port-in happened. Because it's impossible to ban a port-out number to port back forever with the promotions. Honestly speaking, the prom is the very reason I choose the Kogan mobile. He didn't give the exact answer but didn't deny "one month" I mentioned. So maybe the Kogan mobile system has setup the time limit threshhold of "new customers when port-out/port-in" as "one month".

Together with last time promotion post(https://www.ozbargain.com.au/node/362359). There has been one limit condition over there:
Not valid for customers who transfer their existing Australian mobile phone number from Vodafone — as Kogan is a Vodafone MVNO (virtual operator)

and now one more restraint:
You can't use port-in/port-out method at least within one-month to take advantage of the promotions

But the point is if the Kogan set these limits, it should display them at the promotion product page. The consumers have the right to know.

Related Stores

Kogan Mobile
Kogan Mobile

Comments

  • +1 vote

    Not surprised at all.
    Game the system and it's just a matter of time before you get caught.

    •  

      Changing providers is not gaming the system.

      • +7 votes

        Not at all. Changing providers isn't gaming the system at all.

        But porting out then in, especially within one month, to avail the same offer that was originally intended for new customers, is.

  • +7 votes

    Hey, I took advantage of your deals and now you tighten the screws! Not fair! Good on Kogan. They're a business.

  • +2 votes

    cuntomers

    I see what you did there…

  •  

    is there an email address i can send email to them? my voucher code shows invalid n it exp tonite at 11.59, they have already closed and i cant seem to find any email address to contact them

    • +2 votes

      Fat chance of getting a response anytime before the end of Easter Sir…

    •  

      Yep, good luck with that… We got a SIM that didn't work when we activated it earlier this week. They sent out a replacement SIM 'express post', but it hasn't arrived yet so guess who's phone-less for the long weekend! Lesson learnt

  •  

    Buy the 365 sim. No more wasting time on porting.

  • +1 vote

    God, porting phone number every month…. Sometimes there’s too much hassle for 20gb of data.

    •  

      The adrenalin kick from porting a phone number is real, but in all honesty it is too much hassle for 20gb of data.
      Burner sims are the way forward

  •  

    Looks like I should get a dual-sim phone now(one for normal-use/call/text, one for data-use. data sim just use a $2 sim to get a new number each time then port to Kogan). have to give up iphone…

  •  

    They stuffed up my quick port and got the same “warning” have been out of phone for 3 days now … still trying to get them to fix it. Am considering porting it out to Optus. Does anyone know if that is possible for a number which is yet to be assigned?

    •  

      omg sounds exactly like my problem past 3 days, 3 promises in past 24 hours that the problem would be "fixed in 1 hour"… and then nothing, no service. And previous telstra service dead because "port was successful"… what to do now?

  •  

    "New cuntomers" FFS!

  •  

    Wondered when this would happen. Only a matter of time. There are plenty of ways to circumvent this however.

  • -1 vote

    last November 2017 I purchased a thirty day prepaid from Kogan for $4.90 just to use the service for one month as I was returning to my original provider,I checked my bank balance as I had my gas bill to be paid and in Feb 2018 to my surprise I was missing $100 I went into my statement and found that Kogan had billed me for 2 more months,I did not tic the direct debit box as I wanted it for a month,my bank got 1 $49.90 payment back but was having difficulty with the other one,I did not receive the original kit or sim voucher from them so it appears that they had regenerated an old account going back almost 2 years in 2016 and they cannot provide me with anything to show I had used their service in 2016/17/18,do not provide your bank etc details unless you use PayPal for payment,some people do not like PayPal but at least you have a claim with them

  •  

    You deserve everything you get! 'New customers' is pretty simple English!

  • +1 vote

    The limit kogan set is "new customers". Its pretty self explanatory.

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