New Car - Unexpected Fees and Delays
Last edited 25/04/2018 - 11:09
After almost being deceived into buying a base model for the price of a higher end model last week, I decided to purchase a brand new car with no problems and no surprises.
But, alas, there're different issues this time around. So I went it a Mitsubishi dealership to purchase the Outlander, did a test drive liked it, talked to the finance guy and got the details. I asked him twice if there're any hidden costs and he said nothing at all. Agreed on a price and delivery date, shook hands, signed the contract, paid the deposit.
Now after 2 days suddenly things have changed:
1) There's suddenly a $398 "Establishment fee" on top of the $750 "Dealer Admin Fee" (which was $700 when I asked multiple times). So thats approx $448 more than I expected.
2) The delivery date mentioned on the contract is 24 April and was also confirmed several times but now suddenly they "can't confirm, looks like early next week".
Now I understand that since I signed the contract on Friday, I can exercise my cooling off right but I stand to lose $400 (plus the establishment and admin fees? hope not) just because the payment is made?
I'd thought a new car purchase would be a fond memory but its turning out to be quite the opposite. :(
Now the questions I have are:
1) If I cancel the contract during the cooling off period do I pay just 400 or 400 + dealer admin fee + establishment fee + what not?
2) Has the finance guy advised me right that I prepay as much as I want, cancel the direct debit and keep the $10 until the end of the term to avoid early termination fee?