This is more of a post to alert fellow Ozbargainers know of some poor business practices by JB Hi-Fi, and possibly other retailers.
As we all know, price errors occur quite often, and many of us will buy into it hoping to get lucky or get some compensation in return. We expect refunds to be issued automatically if there is any error.
I also know that I often lose track of what I buy online, given how many purchases we make online, etc.
Recently with the laptops, I was hopeful after receiving a tracking number for the item. However, after a full week nothing had happened with the shipment and no product was ever received. All this time, they had subtracted funds from my account.
It was only after a letter of complaint and a day or two of waiting that a refund was processed via PayPal. However, they did not even send a message regarding the price error or issue any apology. This took a second complaint requesting the refund to occur.
I am not complaining about the price error here, but rather poor form of professionalism, not only with the lack of reply from JB, but more-so keeping the funds without issuing a refund until the complaint was made. I was not offered anything more than a single line apology after keeping my money for two weeks, which I have yet to receive. If this can happen to me, I'm sure that this has occurred with others.
TLDR : If you made purchases on price error goods, make sure you have received a refund (or the goods if you are lucky), else they may just be holding onto your money (forever).
I think you're lucky you got a refund, I think it's common these days to not get refunds in a timely manner. Though, I agree, inability to a supply a product should automatically warrant a refund as soon as possible.