Amazfit BIP Warranty Bought from Joybuy.com

eatwell365 on 11/05/2018 - 04:25
Last edited 11/05/2018 - 04:30

Bought the popular Amazfit BIP from joybuy.com back in a deal in Feb 2018.
Worked well for 2months. The steps counter stops working (stays as zero) since last week.
Tried troubleshooting with factory reset, reinstall app and no luck. Wonder if anyone has the same experience? After research, I can’t find out any reason other than hardware issue.
It was paid by PayPal. Return policy from joybuy is merely 30 days from shipping. Amazfit warranty only covers purchase directly from their original online store.
Want to find out what you think the best option. Thanks in advance.

Electrical & Electronics

Related Stores

Joybuy
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Comments

  • Spun on 11/05/2018 - 06:16
    +2

    If you haven't contacted Joybuy already that's the first thing I'd do.
    Then if they dismiss you I'd pursue a refund via Paypal.

    • MilkDrinker on 11/05/2018 - 14:52
      +2

      ^ This, would love a update a week down the line, would help us find out if Joybuy is good at warranties/replacements

  • eatwell365 on 14/05/2018 - 06:41
    +1

    Reply from joybuy “As for your trouble, please send us a clear video evidence to show the trouble. You could upload the video to the YouTube and send us the link. The warranty is one year. After we check the video, we will give solutions. Thank you. “. That’s comforting. will update.

    • Curiouscat on 13/07/2018 - 11:12

      How did you go with that mate?!

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