Im curious to know what people generally expect from their lenders? The reason I ask is I just spoke to someone who has their loan with Big 4 Lender paying 5.2% (wow). While asking whether she realise they can get their rates below 4%, the response was that they heard those lenders provide terrible services. So I questioned her, for a home loan, what services do you expect? Your homeloan can be with one lender and you can place your day to day banking with another … but really she wasnt able to answer as to what 'service' she was referring to that she wanted from her home loan. So I thought I'd throw the question out here, so as to help me understand consumer logic.
A homeloan is a homeloan, you can have certain facilities attached to it when it's set up, you might have some variable delays with establishment as turnaround times for different lenders vary, but apart from that. What services do you want your Lender to provide once the loan is establish?