I've been following Ozbargain long time, this is going to be my first post asking for advice from ozbargain community.
We decided to try new car sharing venture out there - Carhood on our last weekend Brisbane trip. We heard good reviews about them and everything from the start to finish went well until we received an email mentioning about scuff marks on the car. So an inspection was made when we returned the car and was all good. Then they discovered scuff marks next morning and only informed via email with the pictures and they wanted to charge us for the damages(or scuff marks).
We had taken pics prior to rental, but we didn't get zoomed in pics to see small scuff marks, so we can't confirm if these are pre-existing. Carhood can't confirm this either. Out of the two, one is very small one, which normally would go under normal wear and tear. Now when we asked how much they wanted to charge us on the repairs, they brought us with a cost of 574$ for two scuff marks and no quotes or any invoices. When I asked about how they came up with the dollar figure, he mentioned 200$ per scuff mark and a days out of rental charge plus administration charges. 200$ for those scuff marks - Seriously!!. I wonder how can I fight them. Every time I ask them for more evidences, they come up with conclusion that it's caused during our rental and as per the contract we are deemed at fault. What if the scratches were caused after we dropped the car and on the way back from dropping us at airport. I have seen other complaints regarding rental cars in ozbargain forums , but nothing in regards to Carhood. I believe they are also going down the same path.
Can something be done in this case. Thanks in advance!