Phone Stopped Working after Making Final Payment on 24 Months Contract

panTera15 on 26/05/2018 - 16:37

HI fellow ozbargainers

I was on the $60 24 months Nexus 6p plan with Vodafone from 2 May 2016. I have already made a final payment on the contract and it has ended. I have also already ported my service to Telstra.

Now that I have already paid the final amount, my phone which was at 66% baytery all of a sudden turned off while I was browsing internet and it wouldn't turn on ever since.i have tried charging it, connecting to computer and holding Power button etc but still it won't power on.
Phone is in excellent condition physically as I have always used it with case and screen protector.

I had the exact same issue on Jan 2017, 8 months into the plan and they replaced it with another Nexus 6p as they could not fix it.

Now within a week of making final payment, phone stopped working, I am essentially left with a brick.

Will Vodafone repair my phone? Is there anything in ACL in regards to warranty beyond 24 months period? or I am stuck with this dead phone?

All of your responses are welcomed.

Thank you.

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Comments

  • No Username on 26/05/2018 - 17:25

    They can't remotely shutdown the phone. The only thing they can do is block the IMEI.

    Try this:
    Hold VOL + and Power at the same time.

    • panTera15 on 26/05/2018 - 18:00

      Tried it many times, vol up + power, vol down + power, vol up + down + power, all didn't work.

      This seems to be very common problem with Nexus 6p

  • spackbace on 26/05/2018 - 17:47

    Why just talk to Vodafone when Google offer warranty service too…?

    • panTera15 on 26/05/2018 - 18:06

      Google was useless. Asked me to contact Huawei

    • follow on 26/05/2018 - 18:40
      +1

      It's a Huawei build so Google can wash their hand off it unless you bought it from Play Store

  • Quantumcat on 26/05/2018 - 17:55
    +2

    Try a new battery

  • panTera15 on 26/05/2018 - 18:06

    I will give that a shot if I am refused repair

  • retiredfeline on 26/05/2018 - 18:08
    +4

    It's a very smart phone, wants to retire immediately. :)

  • Godric on 26/05/2018 - 18:18

    put it in a blender

    • panTera15 on 26/05/2018 - 18:22
      +2

      I prefer hydraulic press

  • smuggler on 26/05/2018 - 18:38
    +1

    Same thing happened to me after 2 years. Optus said go buy a new phone or recontract with us and get a new phone.

    Telcos and Manufacturers are douchebags

  • JimmyF on 26/05/2018 - 20:22

    Voda won't do anything, but talk to the OEM and see what they'll offer.

    • follow on 26/05/2018 - 21:13

      huawei are awful. 12 month manufacturer warranty

      • JimmyF on 26/05/2018 - 21:33

        really? Thought the law was changed that the warranty had to match the contract now, aka 2 years.

        • follow on 26/05/2018 - 22:04

          The only requires retailers to provide adequate warranty. The manufacturer can set whatever warranty they like.

        • panTera15 on 26/05/2018 - 22:08

          @TarquinOliverNimrod:

          Apple replaced my friend's iPad after it stopped working in the 25th months without any questions asked.

          So I was curious to know if there was certain lines along the Consumer Law for products that stop working after warranty period has ended.

        • follow on 26/05/2018 - 22:13
          +1

          @panTera15: Apple are way more lenient than the cnuts at Huawei. I assume he didn't buy from Apple.

          The law states that products should last a reasonable amount of time. Seems to be protecting the exact situation you're in.
          Insist on Voda to remedy the situation and take it up with consumer protection if they refuse.

          Read here for more info

        • whooah1979 on 26/05/2018 - 22:14
          +1

          @panTera15:

          They don’t ask questions because their consumers have already paid a premium for the item.

        • whooah1979 on 26/05/2018 - 22:18
          +1

          @TarquinOliverNimrod:

          The retailer provided a two years warranty, which is a reasonable warranty for a smartphone.

        • follow on 26/05/2018 - 22:22

          @whooah1979: yes but it is just past two years. Should be "reasonable" enough

        • Associatedjimbobaus @ Vodafone on 27/05/2018 - 02:19
          +2

          @TarquinOliverNimrod:
          In a case involving Samsung and the accc it was agreed that 2 years (24 months) is acceptable warranty for mobile phone. On a side note your tv should be covered under acl for 7 years and your washing machine for 10.

        • GaryQ on 27/05/2018 - 07:21
          +1

          @panTera15:

          Just a heads up for Apple clients - if you call AppleCare and say the words 'Consumer Law' they are trained to do whatever it takes to make you happy

  • Associatedjimbobaus @ Vodafone on 27/05/2018 - 02:16
    +2

    If you have completed 24 months of ownership (to the day) then sadly there is no way for the phone to be serviced by Vodafone as a warranty claim.
    When a phone is booked In for repair the proof of purchase is printed from your account and sent with the device. If it is one day past 24 months the repairer (same one used by voda, Optus and Telstra) will refuse to even asses the device. It will be treated as non warranty and a replacement quote will be provided to you to accept or decline. If you decline the device will be returned unrepaiired.

    Another issue you would have even it was under warranty is that there has been literally no stock of replacement nexus 6p’s for months and months so they are usually repaired only (sent to Huawei which takes weeks) or if they can’t be repaired they are replaced with another device (usually a mate 9 or p9) of similar value (at time u signed up)

    You can try your luck with google or Huawei but the chances are slim.

    • follow on 27/05/2018 - 07:11
      -1

      OP also said they were given a new phone on Jan 2017. In that case his warranty would last 24 months from the time then.

      • GaryQ on 27/05/2018 - 07:23
        +1

        Logically you would think so, but the replacement is umbrella'd under the original purchase contract and is treated as a 'replaced all parts' repair, not a new phone

        • follow on 27/05/2018 - 07:47

          Telstra tried that with me but with a bit of pushing they caved.

      • Associatedjimbobaus @ Vodafone on 27/05/2018 - 10:05
        +1

        While I completely agree with your point, legally they only have to warrant the replacement for the remainder of the original 24 months or 90 days (which ever is longer)

        Apple only give you 90 days on a repair/replacement when it’s done out of warranty as an example.

        The point I was making is the system simply does not allow for a device that is over 24 months old (proof of purchase shows original purchase date) to be booked in for repair as a warranty.

  • TheSmegger on 27/05/2018 - 10:09
    +1

    Just remember, Australian consumer law overrides any company warranty and denial of Australian consumer law is punishable.

    This gibberish about voda not warranting one day over the 24 month period is actionable and any claim that a replacement is not restart of the warranty is bordering on illegal.

    • jonnochen on 27/05/2018 - 11:10

      The replacement of a product doesn't renew the warranty unfortunately. We had this issue previously; as long as you get your "reasonable period" or whatever of use from your initial purchase, that is what counts, or at least was the situation last time I looked.

      You could argue that a phone should last longer than 2y, especially depending on the initial value of the product. If you battled it, I reckon the companies would back down in the end. Noone wants ACCC sending them letters.

    • panTera15 on 27/05/2018 - 22:05

      Thanks for your response. I will go to Vodafone tomorrow to try my luck

      • follow on 28/05/2018 - 16:31

        What happened?

  • mikzter on 27/05/2018 - 11:07

    Are you positive that your charger is working and supplying power?

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