Don't have permission to access CommBank card settings

First post, I'm a bit unsure about what the etiquette is or if I'm posting in the right place, but I just wanted to see if anyone else has had this problem. I'm 17 and am certain my card is activated, as I can obtain money from an ATM and the confirmation email was sent to me. My problem is that in the CommBank app, in cards, I select my card, but under "customise card security settings" I am unable to change any settings except for daily card withdraw limit. Everything else comes up with a pop up, "you don't have permission to do this task." At the local CommBank, we tried everything we could but nothing worked, so our conclusion was that it just must be a glitch with the Samsung galaxy S8 OS and the app. But, I tried on my PC later on, selected card, but it just said "I do not have permission" there as well. I was just wondering if anyone else had this problem, and what was done to solve it.

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Commonwealth Bank
Commonwealth Bank

Comments

  • Just an FYI but if you click on associated and say commbank, it will make people think you're someone who works for commbank (Associated with the company) :p. But not too sure, does sound like theres a permission issue, I wonder if being under 18 has anything to do with it? But it sounds odd, honestly I wonder if calling is a better option to get it sorted out? Just in general I find walking into a store I usually get people that don't really know the whole permission back end of things and sometimes find they get me the right person by going through phone instead?

    • +1

      Ah, that makes a lot more sense than "associated" simply meaning I have an account with them haha. But anyway, thanks for the advice and I'll see if I can get any help from a call tomorrow.

  • +6

    what did comm bank say when you rang them to ask?

    • They just deferred to the bikies.

  • What type of card are you editing?
    Did you make the card yourself or was it set up by your parents?
    There could be some kind of parental lock enabled by your parents.
    I'm able to configure any settings on my card. You can also try the website version.

  • +2

    I know people in the banking industry (not Commbank), and from what I know, the branch staff usually do not know nearly as much as the call centre staff. Also at the call centres they have multiple levels which they can escalate your call to if they don't know the answer. Much more likely to get a satisfactory resolution by calling up.

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