Our Price $159.95
Perfect warmth all-year-round
Filled with a medium amount (350gsm) of ExcelWool® making this quilt the perfect warmth all-year-round while retaining the cosy feel of Wool.
ExcelWool® is specially enhanced high quality Australian Wool.
Covered with high quality Japara.
Clearance sale
Subscribe to our newsletter to get an additional discount.
so next time spreading fake news first get your facts straight
I don't need to spread fake news. The truth of your abysmal performance is more than sufficient.
@PJC: We are not ,, you thing if we are bad we would have survived people believe in us and trust us so its a fake news according to me you are spreading your comment wont make a difference
… so its come straight its just a marketing tactics that you are doing for that ebay store
We come here for bargains. I found lower prices and shared them. I don't work for Harvey Norman and David Jones either.
Why are you ignoring the positive review?
Because we have found over 100 negative reviews. You provided an extra 29 of those.
@PJC: I have shared a link you can check ,satisfied customer normally dont write reviews and people like you just catchou the part which you dont know ,,cant you see we are working and we resolve people problem and customer with negative reviews wont remove the link
@xev: We have been working for many years and you dont know even know about how to satisfy customer you just know how to get google and fetch information and spread the information you like you share ebay store link and brand is different we offer prices and allow discounts according to the brand instructions so you dont know the branded products so dont make lame comments
why are you spreading fake news and marketing some ebay store
If you believe that press the Report button and inform the Moderators. Tell them 7 OzBargainers bought your quilt, they could do with a laugh.
I have offered you if you like you can visits I will personally be meeting you
After your accusations? Believe me, you really don't want that.
when you are dealing with hundred and thousands of customer …
If you have so many customers why has your stock level not changed for 12 hours?
… and only 10 to 12 people review this then it is a good ratio and even 10 to 12 people were satisfied but time being …
29 out of 106 reviews awarding you the lowest possible rating is a bad ratio.
… but you wont understand as you have nothing else to do in this world except degrading others in OZ
We come here for bargains. I found lower prices and shared them with our fellow OzBargain Members.
@PJC: cant you see we have thousands of products to are you joking about stock level check our products we are purchasing stock on weekly basis so our stock level never be down only the ranges which has been stooped
I am sure you are david jone rep or a commission agent …
As well as promoting my eBay store selling quilts?
… but although if dont know how to shop online or get the discounts I get teach you
Thank you so much for your kind offer, but David Jones trained me well and my eBay bed linen store is thriving.
@PJC: good you admitted but I am standing on true path and doing ethical business so keep your dirty work going and I will be defeating it
… so its a fake news according to me you are spreading your comment wont make a difference
As for fakeness, why did all 7 OzBargainers who bought your quilt not plus-vote this deal? Is that a remarkable coincidence?
@PJC: Ask them as many thousands of customer who are satisfied don't write reviews just a thank you e-mail so grow up and face the real world not the theories you create or compaines that hire you they should train you better
@PJC: Also ask OZ why didn't they banned us ,because they know we are not fake and we dont spread wrong information our customer are satisfied I hope your efforts doesn't change anything
We come here for bargains. Would your fellow OzBargain Members save money paying you $159.95 for a wool quilt instead of $57.60 for a merino wool quilt?
That's an excellent price. I am very tempted to buy at that price even though I don't really need one.
Their 700gsm is great for the winter. I've bought from them 5 times.
You should post those as a bargain.
I am offering Herington quilt it is a brand which is offering a trusted products for quite time and they have quite goodwill in the market there is a huge difference between branded and non branded products
We come here for bargains. There is a huge difference between $159.95 for a wool quilt and $57.60 for a merino wool quilt.
there is also a huge difference between Herington and any ordinary wool quilt seller
Is it your understanding that a merino wool quilt is an ordinary wool quilt? We come here for bargains. Would your fellow OzBargain Members save money paying you $159.95 for a wool quilt instead of $57.60 for a merino wool quilt?
OP why have you posted this item for $159.95 when you are fully aware the same item is $10 cheaper at your other website?
With only one in stock too …
Haha OP has altered stock levels again totally sold 7 items despite the number of negative comments.
All between 3 and 7 am.
@xev: I mean who can spare 0.38 seconds to plus-vote? I've tried making it easier for them by posting 100 watches at a time.
@xev: its again false news you are spreading what are you getting with all this spreading fake news?
@kellydiana: Go ahead, contact the people who left the negative reviews and have them comment here. We would love to hear from them.
@xev: I would but they are not like you and you are the one who is only picking wrong comments so you get more pay from them who hired you
@kellydiana: Nobody hired me.
I consider this a community service.
I am picking the right comments, the comments that expose your poor business practices.
… so you get more pay from them who hired you
Yet another allegation. You can press the Report button and tell the Moderators how Member xev and that nasty man PJC are misusing OzBargain to promote their own ventures. You can also stick hot pins in this $1.79 accurate miniature of me while chanting my username backwards. I don't mind.
@xev: you are paid agent if now one hired you'd be doing a generic discussion by sharing positive comments to but you are hired to do negative acts
best comunity servicetalk on neutral matter not on one sided ,,you can not beat us I am sorry you will get paycut who hired you
@PJC: I would like they ignored all of your nasty comments and didnt banned us because they know we are on right path you are a paid agent
Sharing positive comments = Not Paid
Sharing Negative Comments = paid and part of the wool quilt Illuminati.
You caught me, Big Quilt has paid me to share negative reviews that genuine customers have left you.
Well done, you cracked the conspiracy.
now I will get paycut.
/s.
🙄
https://www.sitejabber.com/reviews/elanlinen.com.au link for our reviews 71 positive ,our mission is bring best quality service to our customer and I believe no other can use unetichial tactic can defeat us or keep our position down
Are you truly proud of that? Out of 106 reviews 29 gave you the lowest possible rating!
Almost a third of reviews …
And with those 29 reviews, that gives me a total of well over 100 negative reviews.
Nobody cares how many positive reviews they have. Well done, you did your job. Buyers care about how many negative reviews they have, how much of a risk will they be taking by buying from them
Huh? Risk? We are told OzBargain Members have been buying this quilt over the last 10 hours. It's not as if Associated OP has been … er, economical with the truth.
so thats why my deal is still on and your comments wont let this so stop wasting time and do something productive
@kellydiana: You haven't sold a thing, my and others efforts have prevented any OzBargain member from ricking purchasing from you.
@xev: We have sold and I dont want to prove people like you who work for commission by other companies
Ozbargain mod - is this deal still here? Op still peddling their non-bargain?
Cheaper at Harvey Norman and David Jones and OP's other website!
Equivalent product can be had for cheaper elsewhere. Abhorrent business tactics, even worse than legit dropshippers. Absolutely disgusting customer service and attitude.
Negged
We are far better then other stores so this is a fake facts
Your English could do with some vast improvement, however …
What stores are you better than? provide some names.
You have earned a horrible reputation and it is your own fault.
we are better then other every store has negative reviews by some people we work with top shelf brands of Australia and we are committed to our customer does it ring any bell ,e are professional and customer is our first priority.
we are committed to our customer does it ring any bell ,e are professional and customer is our first priority
Lets put that to the test:
Sep 25, 2017
I purchased a baby cot mattress. Before buying I sent an email and asked whether they ship to New Zealand and how mych that would cost. I was told yes and given a quote. Then waited for over a month after I paid the quote during which time I was told different things about item being in stock or not. Then after anither query i got told that they qouted New Zealand shipping costs wrong and can no longer deliver for the money quoted. My baby was born then.
Since I didn't agree to the outrageously expensive new shipping fee, they onesidedly cancelled my order and told I was getting a refund. My baby is five months old now. No refund. Seven months after i paid the money and was never sent the product. Do not use Elan Linen. They just steal your money.
Sep 20, 2017
I purchased a stroller online, was advised it was in stock and would be delivered within 7-10 days.
When I followed up, I was advised there was confusion with the stock. I was offered a refund. Three months later I am still chasing the refund. I have emailed, called, and left posts on the Facebook page.
Do not buy from Elan Linen unless you want to loose your money
Sep 11, 2017
Ordered and paid for 2 cushion covers on 2nd July 2017. Elan Linen were unable to complete my order. More than 2 months later and I still have not received a refund. Communication is slow and dishonest.
Aug 25, 2017
Dreadful customer service - was advised item I ordered not available for 2 weeks - waited three still no order, cancelled order and still awaiting refund almost two weeks later.
Aug 15, 2017
Like others my orders has not been completed and contact with them to inquire about my order via email or phone have been ignored. Don't be deceived by the glossy website. There's no substance or integrity to it from my experience. So many other reliable competitors to choose from. Give this one a broad miss.
The results are in, your customers don't think you 'are professional and customer is your first priority.'
@xev: You even know we deal thousands of customer monthly and few wrote down who weren't satisfied but they were satisfied as some time passes we have respected and done what they ask for
@xev: You even know we deal with thousands of customer monthly and few wrote down who weren't satisfied but they were satisfied as some time passes we have respected and done what they ask for
@kellydiana: Even more reviews, lets see how you satisfy customers:
Aug 03, 2017
Ordered Bath sheets, washers, bath mats etc from these scammers, over a month later was still waiting for the products to be told by email they were waiting for them to arrive. Finally cancelled order and still waiting for a refund after several emails of being promised still waiting !!!! Can't contact them by phone. I have put in an ACCC complaint and Fair Trading but after reading all the other reviews I think I can kiss that money goodbye!!!
Jul 27, 2017
Price promise is a lie. They don't better a price by 3%, only match it. They don't accept discount codes on price matched items, even though it is not written anywhere on the site. Discount codes are accepted at checkout, but after you pay, they ask for more money or cancel your order.
Jul 27, 2017
I needed a new rug but the one i wanted was out of stock in my usual online store. Found this store saying they had it and, even better, much cheaper. Bought it straight away, everything looked great. Waited. Waited. Waited. Contacted them. Was told the same as every other customer it seems, not in stock and please wait another month. I hadn't read the online reviews at this point so agreed to wait. A month came and went, nothing. Tried to contact them again. Emailed, no response. Phone, forget it, no one answers. The online chat suspiciously gets cut off when i ask a "too hard" question. I eventually got a rug, not the one i wanted and had to fight tooth and nail to get a refund. It was so so bad. How the hell is this company allowed to trade??? I am AMAZED and FLABBERGASTED that they have any positive reviews at all. Bad Bad people.
Jul 26, 2017
Made a purchase online and one week later had no communication regarding shipping. Emailed, called the Melbourne phone number and tried to reach them via the online chat. No replies. Filed a fraud notification with my credit card provider. Paypal no longer supports payment to them.
Jul 26, 2017
Hi - I would warn anyone from purchasing from this store.
I ordered a simple kids bedspread. I had numerous engagements with the store via there online chat and email to ascertain a delivery date (note they quote 4 - 10 days delivery). Each time I was advised that the item was in stock and that it would be posted within 2 days. After being told this on three occassions I sought to cancel the transaction and lodged a complaint. They advised that the item they had in stock was shop soiled and that the item had been placed on back order. I re-affirmed the desire to cancel the transaction to which they responded that a refund would be processed within 4 days. I followed up with them 5 days later to confirm the refund had been processed and was advised it had been.
Well - two months later Ive still not seen a refund……………
I will now let the bank deal with it.
If you do buy from this store - use PayPal or some other payment method that affords some level of protection
All of these customers of yours spent their valuable time to write these reviews to warn others and I am happy to share these reviews to warn loyal OzBargain members.
@xev: Excellent!!!
5 out of 5, reviewed on May 25, 2018
I purchased my comforter set online, excellent service. I certainly recommend your site to others and I will also be a returning customer
Fantastic service and beautiful quilt set
5 out of 5, reviewed on May 17, 2018
I rang Elan Linen to find get an ETA on my order. I had already received an email with a link and other information to look this up, however, I hadn't looked at the correct part of the courier's website (silly me). The person who answered my call was very informative and only too happy to assist me. She 'walked' me through the process, which turned out to be very easy. I received my purchase the very next day. The quilt set is absolutely beautiful and the price was good. I'm a very happy customer.ADEN and ANAIS newborn items
4 out of 5, reviewed on Apr 16, 2018
I purchased a number of items with Elan linen. SAM promptly told me that an item was out of stock and gave me options for exchange or refund. I chose another item and all was shipped within one order. I did however miss an item on delivery but once again SAM was amazing with his customer service and sorted the matter out for me. Will def but again with Elan linen
100%Perfect.
5 out of 5, reviewed on Apr 12, 2018
Purchased online, with assistance, which was very good. Purchasing was quick and no dramas. The product was delivered quickly and in perfect condition.
Beautiful
4 out of 5, reviewed on Mar 24, 2018
Purchasing online was so easy and the process was very quick. The cushions arrived well wrapped and I couldn't have been happier.
Good products and good service
4 out of 5, reviewed on Mar 17, 2018
I bought 3 items online , one singly and the other two on another order . The first was delivered very promptly , the other two items were out of stock so took a few weeks to arrive , singly . I had a prompt response to my query about the delay and no problems with the free delivery or the quality of the products ; their pricing is very good .
Thermal Mattress Topper-Outlast Technology
5 out of 5, reviewed on Mar 06, 2018
Made an online purchase which was conducted smoothly and the product arrived within a few days. Only little glitch was that the code I was given to receive my 5% discount on my first purchase did not work. Emailed the company and was promptly given another code for my 'next purchase'. This would be fine if there is to be a next purchase. Having said that, there is no reason I would not use Fab Linen again. Bought a thermal mattress topper with the Outlast/NASA technology and it is fantastic.
Delightful shopping experience
5 out of 5, reviewed on Mar 01, 2018
My full order was delivered and within a very reasonable timeframe. I did ask them about the negative reviews which Sam clarified by saying that they have recently taken over a struggling company and the negative reviews are from the previous company although it has been renamed but product review refused to give them a new page. This was unfair of them since fab linen are working hard to offer good service and quality products. Anyway shine on fab team! best wishes
A very Happy Customer
5 out of 5, reviewed on Feb 22, 2018
This was my first purchase from Fab linen… I have been very pleased.. I received my order in the time that they stated.. I received an email saying that part was on back order.. I thanked them for that. Part of back order was with main delivery.. Reassured that rest was being dispatched soon.. I have nothing but praise for Fab Linen.. I received my bedspread and it was in perfect condition. Plus I love it.. I got the best price too.. Saved heaps.. So definitely no complaints.. Infact, I have been recommending them to all that wish to listen..
Good service
5 out of 5, reviewed on Jan 31, 2018
Large and affordable product range. Transaction easy and efficient. Quick delivery. Product was as described. What more can you want? Ordered on the 13th of January (Saturday) and received it on 16th (Tuesday). Purchased a king quilt cover set and a cushion to go with it and my bed looks amazing!
awesome service & products!
5 out of 5, reviewed on Jan 30, 2018
I purchased some beautiful Bianca Lorenne bedding from Fab Linen, it took some time to get from nz to Perth over the Christmas/ New Year holidays, but the awesome customer service team kept me in the loop with what was going on . I absolutely love the product and once again thanks so much to the Fab Linen team for the brilliant service!
Ignore the scary reviews!!
4 out of 5, reviewed on Jan 22, 2018
I purchased a bedspread online from Elan linen ( now trading as Fablinen).
Shortly after, I came across so many derogatory reviews that I wanted to cancel my order.
I contacted Elan linen to tell them this, but they discouraged me from cancelling.
I rang their suppliers in New Zealand, who reassured me of the good reputation of Elan linen.
I received my delivery today and I would like to let potential customers know that this company is reliable and customers should not be deterred by negative feedback.
Not bad afterall
5 out of 5, reviewed on Jan 17, 2018
I received an email from their customer services for an additional $10 shipping fee although my order was above the $99 free shipping threshold. I was a little surprised since I am only 7 km away from Sydney cbd. Nonetheless, Susan explained that the item was coming straight from the suppliers in Perth and since the mattress topper was still the cheapest after the additional $10 I decided to proceed with the order. Received my parcel within a week in good shape. Although I was put off a little with the additional postage but I can understand they are a small company and offer great value.
great products at great prices
5 out of 5, reviewed on Jan 10, 2018
Wanted to surprise Mrs with some new bedding and purchased mm linen products from this online store. I had been to some websites for comparison so already knew that it can take a little longer for my order to be delivered since its a New Zealand based brand. However, to my surprise, the order was delivered within a week. The quality is extra ordinary, very soft and the design is artistic. This company seems to be committed to improving its image!
we can go all day if you want
@kellydiana: sure, it's your dirty laundry:
Jul 24, 2017
Purchased online. Received a confirmation email and didn't hear from them again for a few weeks. I started ringing the contact number provided for it to go straight to message back numerous times. Opening hours are 3-8pm so as soon as it hit 3pm I would call. I began reading reviews and discovered many people were in the same situation as me. After many emails sent and calls made, I FINALLY got onto someone on the phone. By this point I knew I wanted a refund. I asked why no one was answering emails or calls for her to say "our manager was in an accident and there was no one at the shop". I don't believe it for a second. I was adamant I wanted a refund but she persisted and said there has been a wait on the Rockaroo because it comes from another warehouse, but it was arriving today so they would send it and I would have it in 2-4 working days. I let her know that if it was not here by the fourth working day, I would be calling back and if I do not get a refund, I will be getting in touch with Consumer Affairs. Sooo… fourth day comes and still no Rockaroo. Mind you, I paid $350 so it wasn't something to just brush over my shoulder. I called and got an answer, lady was persistent in saying just a few more days. No thanks. I literally had to argue with her to get her to understand I wanted a refund. After a few more days of calling, emailing and pestering for a refund, the lady said she issued it and a few days later I received it. Thank goodness! I do not know what kind of business Elan Linen is running but the customer service is disgusting. I would never shop here again.
Jul 20, 2017
I bought a sleeping sack for my baby online from Elan Linen. After 3 and a half weeks and no delivery I contacted them to ask where the package was. They then told me that they did not have the correct size in stock and would I like a different print in the correct size. This left me to wonder what they would have done had I not contacted them myself. When the package finally arrived it was not only the different print (which I was fine with) but it was actually a completely different product with a different warmth rating - a much thinner (and therefore cheaper) sleep sack than I had paid for. I chased them up about this and it was only then that the offered to refund the difference. I declined and requested to return the package for a full refund as the thin bag just wasn't suitable for my baby. They then demanded that I pay the return postage even though it was their mistake! All in all a really frustrating experience and I won't be shopping with them again.
Jul 14, 2017
Terrible. Do not use Elan Linen. They are completely dodgy. Said they had something in stock. Bought it. Waited for a week. Wasn't in stock. They can't get it. Won't process a refund and now are non-responsive.
Jul 11, 2017
Items on their website said in stock but weren't and now it's been 3 weeks and they still haven't processed my refund! This website is a scam.
Jul 11, 2017
Purchased a stroller and a travel bag worth $635. Took 3 weeks to receive the stroller after emailing and calling them almost everyday. Another 2 weeks of emailing everyday to receive refund for the travel bag which they do not have stock. Many empty promises from them e.g. it will be shipped in 1-2 days but not until a few weeks later, refund has been issued but not until they've said that for the 4th time. Stay away!
Which reviews do you think people will pay more attention to?
@xev: People will pay attention to us as our mission is satisfy them you can not take them to wrong path
@xev: “I had a fantastic experience”
5/21/18
Bought a beautiful bedspread from Elan last week which arrived within 3 - 4 days. The bedspread looks alot more valuable than what I paid for it. Keep it up guys!
“Excellent Service”
3/25/18
Just wanted to let you know that the two doona covers l purchased have arrived so promptly (From VIC to country NSW in around 4 days, so faster than a Aussie Post letter!) and delivered to my door by friendly freight people. The doona covers are great and my kids and l are very happy with them. Thanks so much for a prompt service and fantastic range to choose from. I don't normally do online purchases, but am impressed with your products and efficient delivery. I have told friends and family about your website since l have been so happy with both the quality of the doona covers and the quick delivery. Cheers
“Professional organisation”
3/25/18
Purchased bedspreads worth $500 and received them within 4 days. I received order confirmation and then a phone call to confirm order. This was on a Saturday. Received complete order on Thursday. Very happy with my purchase
No complains only praise”
3/20/18
Purchased a bedspread worth almost $500 and received it within 4 days in perfect condition. The bedspread looked even better than the image online. Totally in love with it and the price was very nominal for the quality of the product. Plus cant complain about the service, received my item within 4 days!. Keep it up Elan
Great Service”
1/9/18
Thank you, great service, and order delivered on time. Parcel is in good condition when arrived. It was a pleasure to deal with an online company. Easy to use web site. Great customer service. Helpful online chat system. Thanks for the follow up note. We are really happy with our product too.
“Happy Customer!”
11/30/17
I normally do not add reviews but the outstanding service has convinced me to do so. I ordered a throw 3 days ago; I was expecting some guests and I needed a throw rug urgently. Elan linen guaranteed the delivery in time and within 3 days my parcel is here. This is exactly what I was looking for… a THROW - not a blanket. It's SUPER soft and washed up nicely. It is "ivory" in color - but a light ivory - not very deep yellow… which is perfect for me. Also it is lightweight.. Also good for me. Please DO NOT hesitate to buy from them due to some bad reviews, service is EXCELLENT!
“Hesitant customer converted”
7/26/17
I don't usually submit reviews like this, but after being VERY reluctant to use this website after reading bad reviews calling it a scam, I have to say that my experience has exceptional. Their live chat support girl "Diana" talked me through the purchase, confirmed the product (Heritage brand All season Wool Quilt in King size) was indeed in stock, I went ahead and ordered. This was Monday night. Today (Wed) at 11am it was delivered to my door, and I should add, I live in Sydney.
Add to this the fact that their price point was less than half what the same quilt retails for at DJs, colour me impressed!
Thanks ElanLinen, I'd happily be a repeat customer
our customer says "keep it up ELAN" we will and satisfy our customers
our customer says "keep it up ELAN" we will and satisfy our customers
Your customers say Stay away!!!!
Jun 17, 2017
I purchased $300 worth of linen on line from these people. I had to chase for weeks to finally be told my purchases werent in stock. After more chasing and no results I finally asked for a refund which has been promised several times but never appears. It has now been a month and there is still no sign of the refund. I have been calling, emailing and messaging them and Ican only assume they are lying to me every time they tell me they will refund the money as it never shows up. I'm so disappointed.
Apr 22, 2017
Stay away!!!! Don't be fooled by lower prices! Honestly the most terrible service EVER. I have no idea how this company is still going because they are FRAUD.
Made an Order but forgot an item so asked them to cancel and refund which they said they did and then i made a new order. Firstly they NEVER refunded my first order, secondly after 1 MONTH of making the order i emailed to ask what the hell was going on, they responded that one item was out of stock but no one bothered to contact me which is disgusting or send the first items which were in stock??? I asked them to cancel the entire order and refund me the money because i was pretty disappointed with their service, they said that the refund would occur in 24 hours….. another MONTH later and still no refund, i have sent numerous emails, i have called - the contact number they provide they never answer i must have called 100 times over the next month. This is a FRAUDULENT company - i wish that i read all the reviews first because exactly what has happened to me has happened to so many others… Total CRIMINALS!!! At the moment I'm planning to go to consumer affairs they should not be allowed to get away with this and I'm not the only one…
Apr 19, 2017
Made a purchase on line. Waited 3 weeks and nothing. Rang and rang to speak to someone all the while thinking I had been scammed. I face booked them, emailed them and left message for them to answer their phone. All the while getting more and more infuriated. Finally I get onto a foreign speaking man who could not give me much assistance. At this stage I am ready to lodge an official complaint to small claims tribunal. Finally I get to speak to someone who tells me that they are waiting for the stock to arrive and when it's in they will send it. Finally weeks later it arrived. After reading all the bad comments below I do not know how this company is still in business. Best thing to do is to have nothing to do with them.
Apr 08, 2017
I ordered and paid for a product online. When it did not arrive I contacted the Elan Linen a number of times to determine its progress. Eventually Susan (sales) advised me by email they couldn't supply it so would issue a refund. However, again after trying to make contact a number of times (the phone number goes to message bank every time) I had no success and did not receive a refund. I reported them to the NSW Department of Fair Trading, to resolve the issue. The Depatment was also unable to get a response from Elan Linen, so they have now listed them on their complaints register.
Mar 22, 2017
Terrible business - dont buy from them SCAMMERS.
I purchased a quilt cover and paid via credit card $65.00 to be send an email from them 4 days later saying there website had an stock error and the item is out of stock and they will refund me within 5 days. 4 weeks later and still nothing after nurmeous emails to them and them promising a refund still. They take a few days to get back to you via email and phone number they are not contactable on.
You are not satisfying your customers
@xev: Here is the customer who says
“joyfull experince with Elan”
6/21/17
I bought a bedding set of KAS from them and I am really satisfy with there customer service ,they offer me extra discount but they told me that they will deliver in 15 days so Sit back and relax.I received my product and its was perfect
“EXCELLENT CUSTOMER SERVICE”
5/22/17
My online purchase was dispatched promptly, well packed, and arrived within 2 days. One item was unavailable from the supplier and Elan Linen emailed me offering a store credit or refund.
“Amazing experice”
5/8/17
I bought it from Elan as I saw cheep prices but I was little scared to that they are selling at quite the low prices are they going to maintain quality to but I took the risk of Buying KAS white quilt cover. I was quite amazed by there service they deliver it on the given time and my quilt was amazing.
Tip for consumers: If you are going to make a purchase first interact with the customer service they give you extra discount if you ask them and will also guide if you have any interior conflict
“Surprisingly good service”
5/4/17
Purchased a glider chair for myself last Sunday and received the delivery on Wednesday. I was not expecting this quick response. The parcel was left outside my door exactly as I had advised in the order notes. Item was received in perfect condition. No hassles at all. Really appreciate the service they are providing to busy individuals like myself who can't really chase around merchants for deliveries.
“Beautiful Bedspread”
4/22/17
Thank you so much elan linen. My bedspread was delivered today and its so beautiful I am very happy with my purchase
“First Rate!!”
1/27/17
After reading other reviews I was worried about ordering from Elan but thought I should try something cheap to see how they went. I ordered Thusday night and the package arrived Tuesday lunch time.
I received my goods right on time. My 3 cushions arrived in good shape. I guess it's what they say… bad experience you tell ten people, good service you tell none. I don't really think that should be the case, but I guess that's how it goes. I'm happy to say nice work Elan.
“Awesome!!!”
12/23/16
Extremely happy with the whole buying experience from Elan Linen, very prompt. The quilt is fantastic.
“Beautiful quality linen”
10/20/16
I recently purchased a quilt cover set from Elanlinen. I was hesitant to purchase on-line, not something I do very often. I need not have worried. The quality of the linen is beautiful and the range to choose from very extensive. I needed the quilt set rather quickly for a birthday present. The staff were most helpful and the obliging and the quilt arrived in time. I would not hesitate to recommend Elanlinen. A most trustworthy company and a pleasure to deal with. Thank you.
Hello all you lovely people at ELAN”
9/30/16
Hello all you lovely people at ELAN,
I received my bedspread this morning, have put it on the bed and it looks beautiful. I am thrilled to pieces with it, the quality is great and the colour suits the room perfectly. Many thanks to Chris who was so helpful when I was undecided about the colour and the weight, she was more than patient with me.
Once again,
Many thanks for this lovely product.
Mary Marsh
In your face
our customer is our family
what you going to do now paid agent worker of ……..
In your face
our customer is our family
what you going to do now paid agent worker of ……..
LOL
Mar 17, 2017
Chose linen from their website that was noted as being in stock. Paid for it. Waited over 3 weeks for delivery. Linen did not show. Called them to find that they don't have stock of what was supposedly purchased 3 weeks ago.
Mar 08, 2017
Extremely hard to communicate with
English is second language so very hard to understand them or them to understand you
Only open from 3pm EST, make its hard to get through to someone
They don't hold the stock in their warehouse so you have to wait for them to get it in before it is dispatched to you
My quilt arrived with mouse droppings and god knows what all through my quilt
Mar 08, 2017
I ordered 2x quilt covers for my daughters. More than 2 weeks later I find out that it isn't even in stock and am told I will get a refund in 3-5days. A week later and and nothing. Total scammers. I am absolutely furious these companies can take your money, not deliver and then you have to fight to get your money back
Feb 27, 2017
I was advised shipping would take 3-5 days which was great as I needed the stroller for travelling in 3 weeks time. When I called to find out when I'd receive the stroller (as I wasn't sent anything after 3 days), and they didn't answer their phone (within business hours) I wondered if it was a scam too. Eventually I received an email asking when I'd like to receive the stroller (huh?) when advised ASAP there was a lot of false promises it would arrive but the stroller as expected never arrived in time. I requested a refund but my email was ignored. I wish I read these reviews before purchasing from this 'business', would have saved me a lot of time.
Feb 07, 2017
This business does not answer its phone. The only way you can make contact is via their online chat forum. After waiting almost 2 weeks to receive my items they still haven't arrived. Have requested a refund and have been told I will receive it within 3-5 days. After reading other reviews I am very sceptical about this happening. Do not purchase anything from Elan Linen. They are extremely unprofessional and their communication is virtually non-existent.
Keep going, let's see how high we can get this post in googles search results
I suppose we are faking the lower prices and the 100 negative reviews.
It's non-deals from dodgy stores like these that lessen OzB's appeal
Two agents have tried to disgraced my deal which were hired by other companies to do so and market there product so they both lose by using there lack of knowledge and lack of shopping experience and brand experience they did there best but they fail
better luck any where else you can not beat me
We come here for bargains. Would your fellow OzBargain Members save money paying you $159.95 for a wool quilt instead of $57.60 for a merino wool quilt?
We are not hired by anyone. We found evidence that it is not safe to purchase from you and we have shared that evidence, complete with links to sources.
We don't need to beat you, your previous customers have done that.
I even belive the negitive coments which are made on other sites are because of these commission agents
Dude, I've reported you for attacking me personally (even though I find it hilarious you think Xev / PJC / OzB / someone is paying me to do so).
Your lack of insight, high levels of paranoia, and shoddy business practices will be your undoing.
Very well said.
So have you found three commission agents or more than three? You may as well press the Report button and inform the Moderators.
As mentioned above : Xev, PJC, and others (I'm too lowly to think I'm in the same league as them, TA, BeingAskhole, watchnerd etc) do nothing but keep the OzB site alive and honest.
Courtesy of them, you haven't fooled anyone on this site. Your rants will be forever kept on this site and on googlesearch.
You need to move on, kellydiana.
You believe we have spent over two years leaving negative reviews on many different sites in preparation for the day you would post on OzBargain.
You're a smart cookie, aren't you?
Lol!
Closing comments as these comments are going nowhere.
@kellydiana: Here are more reviews. Can you identify the ongoing issue?
Nov 30, 2017
Nov 29, 2017
Nov 28, 2017
Oct 18, 2017
Sep 28, 2017
I will continue to post genuine reviews about your business practises